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VEVOR Heat Press 38x38 cm Heat Press Machine Industrial Quality Power T Shirt Heat Press Sublimation Machine Clamshell Heat Press Machine for T Shirts

Customer Reviews for VEVOR Heat Press 38x38 cm Heat Press Machine Industrial Quality Power T Shirt Heat Press Sublimation Machine Clamshell Heat Press Machine for T Shirts

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462 Reviews
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Racheal Yarbrough Racheal Yarbrough
DO NOT BUY VEVOR
DO NOT BUY VEVOR. Came dented and cracked even tho packaging had no damage. it was purposefully boxed up damaged and sent out. Paid for the insurance, that covers nothing! Customer service is not helpful. Expecting Customer to ship and/or repair the machines themselves is absolutely absurd. I was offered to pay to ship it back and wait for them to decide if I will be refunded or contact tech support to get new parts shipped for me to replace myself. Voiding any and all warranty on the equipment. Wish I would have saved my $300 bucks and stuck with my press from temu that cost me $45 and has last 4 years. I have nothing good to say about this company. IF an actual resolution is reached I will update this. But until then I will be making sure everyone knows how terrible this has been.
3 people found this helpful
Customer Service Reply: Dear Valued Customer,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and for the experience you had with our customer service and after-sales support. Your satisfaction is very important to us, and we truly regret that we did not meet your expectations.We have received your ticket and are actively following up on your case. Our customer support team has been in continuous communication and will continue working on this issue until it is fully resolved. We kindly ask for your patience and request that you wait for our team's replies, as we will provide updates and a solution as soon as possible.In the meantime, please keep an eye on your email inbox and ticket responses for the latest updates. Thank you for your understanding and giving us the opportunity to make this right.
An*** An***
Not heating as displayed
Not working as it should! It is about 40 Celsius degrees (100F degrees) lower than displayed. Had to ruin my tshirts and designs until I figured out what is the issue
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
cathy cathy
Wouldn't maintain a steady temp.
Heat Press wouldn't maintain a steady temp right out of the box. Fluctuated 20 degrees up and down. Their solution was to give me a 50.00 credit and keep the press.
1 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
texSon-Design texSon-Design
Der Kundenservice ist nicht zu empfehlen!
Wir haben eine Wärmepresse gekauft und die ist für uns aus unterschiedlichen Gründen nicht geeignet. Wir versuchen seid 11 Tagen über den Kundenservice die Presse zurück zu geben. Der Kundenservice meldet sich mit KI / Standartanworten zurück. Der Kundenservice gibt uns keine Antwort wohin wir die Ware zurück senden können, damit wir unser Geld zurück erhalten! Dieser Kundenservice ist nicht zu empfehlen!
0 people found this helpful
Customer Service Reply: Wir haben Ihr Ticket zu diesem Anliegen erhalten. Unser Kundenservice wird sich innerhalb von 24 Stunden um Ihr Problem kümmern und Sie so lange unterstützen, bis alle Ihre Anliegen geklärt sind. Bitte achten Sie auf Antworten zum Ticket sowie auf E-Mail-Benachrichtigungen.
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ca*** ca***
Especificar bien que la plancha no es deslizante en la descripción del producto.
No cumple con mis expectativas porque no es deslizante, por lo tanto incomoda para colocar las prendas. La utilizo en mi negocio y hago muchas camisetas, sudaderas etc.
0 people found this helpful
Customer Service Reply: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
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OBJ. OBJ.
Terrible press
Black
Temp sensor doesn't work. Burnt multiple shirts on it.
1 people found this helpful
Customer Service Reply: Dear Valued Customer,We're sorry to hear that you experienced an issue with the product. We're glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don't hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
Paul Michel Paul Michel
Naja
Habe mich erstmal sehr gefreut, dass die Presse sehr schnell geliefert wurde! Aber! Das Öffnen und das Schließen der Presse ist mit einem Scheckmoment verbunden! Sie geht seeehr schwer zu schließen! Beim Öffnen springt sie extrem schnell auf, so dass man die Presse überhaupt nicht halten kann. Erst nach dem ich eine Feder entfernt habe geht das Öffnen und Schließen einigermaßen gut! Das Positionieren eines Shirts geht auch nicht gut, da der Deckel im weg ist! Man kann den unteren Teil der Presse nicht zu sich ziehen, damit man meh Platz hat. Alles in allem würde ich mir diese Presse in dieser Version nicht noch einmal kaufen!
4 people found this helpful
Customer Service Reply: Wir haben ein Ticket für Sie erstellt, um den Status Ihres Anliegens zu verfolgen. Unser Kundenservice-Team wird Sie per E-Mail kontaktieren und Sie über den Stand der Dinge informieren, bis das Problem gelöst ist. Bitte prüfen Sie Ihren Posteingang regelmäßig auf unsere Nachrichten.
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Greg Hatfield Greg Hatfield
Owner
The worst experience I have ever had. The product was never delivered. Waited about 2 1/2 weeks. No human interaction to let me know what was going on with the shipment. The shipping company Vevor used tried delivering to other locations and not our physical location. Everyone had our company Vevor and shipping company had all our contact info and still didn't reach out to us. Very disappointed.
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience you experienced with the delivery. We have reported this issue to our logistics partner so they can work on improving the process.In the meantime, we have created a support ticket for you. Our customer service team will contact you by email and keep you updated until the matter is fully resolved. Please check your inbox for our messages.
Ashley  King Ashley King
product was damaged
product was damaged 3 product was damaged 3 product was damaged 3 product was damaged 3
I received my package today shipping was a super fast and I'm very grateful for that but the package arrived damaged with holes all in the Box when unpackaging the heat press there is dents metal is completely broken
2 people found this helpful
Customer Service Reply: Dear customer,
Thanks for your message and sorry about the inconvenience caused.

We are glad to offer you the best service here.
Would you kindly send e-mail to support@vevor.com with your order number and the related photo or video to show the issue clearly please?
We will help you check it and reply you within 24 hours.

Please do not worry. We will offer satisfying solution after we figure it out.
Your any feedback will be highly appreciated.

Best regards,
Vevor Team
Pascal Houben Pascal Houben
Vevor heat press 15x15 inch
Het apparaat doet zijn ding maar verwacht er niet te veel van. Opwarmen duurt vrij lang. Het openen en sluiten gaat lastig als je genoeg druk op de t-shirts wil hebben. Display doet soms niet, dan moet ik hem aan en uit zettend De temperatuur komt ook niet overeen met de temperatuur wat het display aan geeft
1 people found this helpful
Customer Service Reply: We hebben een ticket voor u aangemaakt om dit probleem op te volgen. Ons klantenserviceteam neemt per e-mail contact met u op en houdt u op de hoogte totdat het probleem is opgelost. Controleer uw inbox zo snel mogelijk op onze berichten.
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