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VEVOR Diesel Air Heater, 8 kW DC12-24V, Fast Heating Diesel Parking Heater with Remote Control and Color Digital Display, Low Noise, Voice Announcement, for RV, Truck, Camper, Van, Boat and Trailer

Customer Reviews for VEVOR Diesel Air Heater, 8 kW DC12-24V, Fast Heating Diesel Parking Heater with Remote Control and Color Digital Display, Low Noise, Voice Announcement, for RV, Truck, Camper, Van, Boat and Trailer

Vertical All in One

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John John
Mr.
Vertical All in One 8 KW
Showed up with a crack in the fuel tank, diesel everywhere the first time i went to run it. I plastic welded it, which is annoying considering it's brand new. I run it with an M18 to 12v adapter and I does its job. The controller app is a convenient feature.
0 people found this helpful
Customer Service Reply: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
Grant Grant
Bad glow plug
Separated 2 KW
Arrived with a faulty glow plug. I have to order a replacement otherwise the heater seems good
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
John John
Heater won’t start up
Vertical All in One
Worked with it for about 2 hours and it will not heat went through all the steps but looks like I have a defective unit.
0 people found this helpful
Customer Service Reply: Dear Valued customer, We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, we have created a ticket to follow up on this issue for you.Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Bob Bob
Heater ok but not as expected
Vertical All in One 8 KW
Nobody tells you how noisy the fuel pump is, also when in auto mode you would think the heater would stop heating once it hit the set temperature, instead it just cuts back to minimum heat setting so keeps heating and using fuel but at a slower rate. It does seem to be well built and rugged
0 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
Corey Radoll Corey Radoll
Director
Vertical All in One 5 KW
Fuel hose was kinked,I removed and added extra long hose Poor QA on this product
0 people found this helpful
Craig Craig
Mr
Separated 2 KW
Well priced and does heat well. Found the instructions to be wanting especially for the controller when trying to prime the diesel through to get it started the first time. Also had to replace the pipe clamps it came with a they are cheap and broke easily. The remote is average as doesn't always work but all in all its worth the price.
0 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. If we need more details to look into this further, we’ll create a ticket to follow up with you. Thanks again for your valuable input!
Michael Reid Michael Reid
Vevor heater
Vertical All in One 8 KW
Works great but has a rubber smell
0 people found this helpful
Customer Service Reply: Dear valued customer, We appreciate your feedback. Sincere apologies for any inconvenience you’ve experienced. For fast assistance, visit our "Contact Us" section online—our after-sales team will help promptly. Thank you for your understanding.
James James
So disappointing
Vertical All in One 5 KW
Such a disappointment. The instructions supplied are wrong. It’s impossible to get a human to reply to your queries. There are no correct operating instructions for the remote and display (numerous complaints of the same issue are on the net). I genuinely feel like I’ve been duped.
0 people found this helpful
Customer Service Reply: To our esteemed customer, thank you for your understanding and cooperation. We’re actively working on resolving your issue and are dedicated to finding a satisfactory outcome. Please make sure to check your ticket and email periodically for updates on how things are progressing. Don’t hesitate to contact us if you require more help or have additional queries.
Thomas l Thomas l
Bluetooth doesn't work
Separated
Don't buy this if you need Bluetooth, because it doesn't work. I tried so many different things and nothing works
0 people found this helpful
Customer Service Reply: Dear valued customer, thank you for bringing your concerns to our attention. We genuinely apologize for any inconvenience or frustration you may have experienced. To assist you further, we recommend visiting our "Contact Us" page on our website, where you can reach out to our dedicated after-sales team.
Ridge Ridge
Brand new awating parts for 2 months
Vertical All in One 8 KW
The unit did not work out of the box, after investigation found the fuel pump was faulty. Contacted support and they promptly helped diagnose and send they would send another pump. A few weeks went past and no pump, apparently supply issue from China, then I was told posted, 2weeks later email to tell me pump was lost, I was then asked to repair the unit local for $20 refund, after making contact with Vevor I was offered more of a refund. Also to note - I did want to purchase a couple of spares off them, Vevor informed me they do not sell spare parts only deal with warranty. I am still unable to get the spare LCD screen I wanted even from a third party as not for sale yet. When I did get the heater working it goes okay for the price, just a shame about service and spare parts availability.
0 people found this helpful
Customer Service Reply: Dear valued customer, we hope this message finds you well. We are writing to inform you that following our recent discussions and the agreement reached, we have completed the necessary actions to address your concerns. We sincerely apologize for any inconvenience or frustration this situation may have caused you. Your satisfaction is incredibly important to us, and we are committed to making things right.

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