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VEVOR Diesel Air Heater, 12V 8KW All-on-one Diesel Heater with Remote Control and LCD Display, 5L Fuel Tank Portable Diesel Parking Heater, Rapid Heating for RV Trailer Camper Van Boat

Customer Reviews for VEVOR Diesel Air Heater, 12V 8KW All-on-one Diesel Heater with Remote Control and LCD Display, 5L Fuel Tank Portable Diesel Parking Heater, Rapid Heating for RV Trailer Camper Van Boat

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Customer Reviews

4 Out of 5
Based on 3263 reviews
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gr*** gr***
After sales service
Separated
The product seems ok when I can finally get it to go. However help from Vevor very bad. When asking for trouble shooting help on two seperate occasions they send a link to a suspicious web site and my mail app warns me not to open the link. So I have had to revert to a Facebook user site in the hope someone can help me.
2 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Nick Coomber Nick Coomber
Mr
Vertical All in One
The diesel heater doesn't work at all it comes up E7 and you can go past that. i checked all connections and nothing. I received it Monday sent a filled out form on Vevor web page telling them this and nothing its now Thursday and still no reply so if some one bothers to take the time reading this please sort this out
2 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
70*** 70***
Fail
Vertical All in One 8 KW
Never received apperantly it was shipped back to the werehouse but no notifacation or credit issued until i reached out.
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
if*** if***
Item not arrived
Separated
I never recive the item . slow communication, slow to resolve the isue and refund my money . Not a good experience here.
1 people found this helpful
Customer Service Reply: Dear Valued Customer, Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience with our after-sales and customer service did not meet your expectations. Your feedback is very important to us, and we appreciate you bringing this to our attention. We're pleased to know that your case has now been resolved. Thank you for your patience, understanding, and for giving us the opportunity to address your concerns. It means a great deal to us that we were able to help reach a positive resolution. We truly value your trust and hope this experience reflects our commitment to supporting our customers. We look forward to serving you again and providing you with an even better experience in the future.
Stephen Dally Stephen Dally
mt
Vertical All in One 8 KW
poor service month later still no replys no answers ann heapnshit didtwork once from opening
2 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Adam Harrison Adam Harrison
Diesel heater
Hard to use controller, draws massive current tripping everything so far in my camper so had to wire directly to the battery instead of the multiple outlets my controller has.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for your feedback. Apologies for any inconvenience. Our after-sales team is ready to help promptly via our online "Contact Us" section. We truly appreciate your understanding.
Ricard Ricard
Leaked fuel everywhere
Vertical All in One 8 KW
Leaked fuel everywhere 3
First time filling I found brand new tank was cracked. Tried to file a complaint but will not let me upload pictures. Will not buy again
1 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Joshua moss Joshua moss
Bad parts
Vertical All in One 8 KW
Bad parts 3 Bad parts 3
Was leaking fuel out off the fuel tank so it needs fixed. f
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Michael Michael
Vevor 8kw
Vevor 8kw 3
Ne fonctionne pas totalement niveau thermostat Il est impossible à régler Exemple demande de 16 degrés au thermostat Chauffe en continu et ne s'arrête jamais de chauffer Chaleur insoutenable quand on rentre dans la pièce malheureusement j'ai 28 degrés dans ma pièce ce qui est beaucoup trop Si il fonctionnerait correctement je suis certain que ça serait un top produit.....
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Vevor riscaldatore Vevor riscaldatore
Discreta
Per il costo un po caro arrivata già da riparare pompa non funzionante ed rumorosa abbastanza durante la notte
0 people found this helpful
Customer Service Reply: Ciao! Ci dispiace molto che tu abbia avuto un'esperienza deludente con il nostro servizio post-vendita e assistenza clienti, e prendiamo molto sul serio il tuo feedback. Grazie mille per avercelo segnalato: il tuo contributo è fondamentale per aiutarci a risolvere il problema e a migliorare. Abbiamo notato che il problema da te segnalato è stato risolto tramite e-mail. Siamo lieti che il tuo problema sia stato affrontato tempestivamente. Se hai ulteriori domande, non esitare a contattarci di nuovo.
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