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VEVOR Commercial Griddle, 22.4" Heavy Duty Manual Flat Top Griddle, Countertop Gas Grill with Non-Stick Cooking Plate, Countertop Gas Griddle, H-Shaped Burner Restaurant Portable Grill, 13,000 BTU

Customer Reviews for VEVOR Commercial Griddle, 22.4" Heavy Duty Manual Flat Top Griddle, Countertop Gas Grill with Non-Stick Cooking Plate, Countertop Gas Griddle, H-Shaped Burner Restaurant Portable Grill, 13,000 BTU

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Daniel Bouchard Daniel Bouchard
Plancha
Très bon service après vente.
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Steven Steven
owner
Was easy to put together, I purchased a new propane adaptor hose from Amazon, because I did not to use the screw on small propane bottles that are expensive to buy, if you were tail gating or camping I would use the small bottles, but at home the barbeque propane cylinders work best. The size is perfect, you can fry a pound of bacon easily without over lapping the stirps, you remove the cook top and pop in the sink for cleaning and for storing inside. I would buy again.
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Do*** Do***
Ignition issue
Nice griddle and works as expected, only gave it 3 stars because the igniters are wonky. Because the spark occurs prior to gas release you have to allow some gas out then return to start and retry to ignite the gas. Maybe should add separate buttons for igniters.
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Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Emussa Emussa
Mehh
The griddle is coated in mill scale that makes its hard to season and does not create a nonstick surface as it should. The temperature is hard to maintain, parts of the gill never get above warm, two burners on low is too much heat it would burn a burger quite quickly and heats up the kitchen too much to use indoors, even with one burner on low it's very hot under the flame. The piezoelectric igniters hardly work which can cause nasty burns if you rely on them to lite the grill. I would only recommend this grill for outdoor grilling if you were only concerned about grilling burgers fast. It's not a commercial grill and can't be used to cook most foods because the surface is too hot and inconsistently heated.
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Customer Service Reply: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Francois Beland Francois Beland
Plaque de cuisson
Elle a tordu pas mal a la première cuisson en la metton sur une bonbone de 10lb et quand je dit tordu le coin droit a levé environ 3 bon pouce alors pas cher mais tordu
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Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Doug Doug
MR
cooking surface warped a bit.
0 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Adrian Adrian
heat adjustability issues
the griddle is satisfactory but unfortunately i can only cook at its lowest setting because anything else is too hot.
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Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
Marty CHAMBERS Marty CHAMBERS
2 burner propane griddle
The grill plate warped exceedingly when I seasoned the surface. It was warped from day 1, and it rocked from corner to corner by about 4mm. Other than that it's good to be able to cook burgers, onions, and toast the buns all at the same time
3 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for letting us know your concerns. We apologize for any inconvenience this has led to. For further support, please visit our "Contact Us" page online, found in the bottom navigation bar. Submit a ticket there for unresolved issues—our after-sales team is standing by to resolve them promptly. Thank you for your patience.
Mina Mina
Tang
Je suis déçu après avoir utilisé seulement trois fois, la plaque a tordu. Je vous conseil d'acheter avec couvercle parce que la plaque reste collant et les moustiques colle ainsi que la poussière extérieure.
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Customer Service Reply: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Carnell Stevenson Carnell Stevenson
Bj Eats & Treats
I never received my product to try out
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Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.

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