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VEVOR Commercial Griddle on Cart, 36" Heavy Duty Manual Flat Top Griddle, Outdoor Cooking Station with Side Shelves, Steel Natural Gas Griddle, 4-Burners Restaurant Portable Grill -  60,000 BTU

Customer Reviews for VEVOR Commercial Griddle on Cart, 36" Heavy Duty Manual Flat Top Griddle, Outdoor Cooking Station with Side Shelves, Steel Natural Gas Griddle, 4-Burners Restaurant Portable Grill - 60,000 BTU

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ro*** ro***
Functionality
Very unsatisfied with this flat top riddle. Top warped terribly. Grease does not make into the drip tray it runs onto the ground terrible design
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
LJ Sousa LJ Sousa
You be the judge
You be the judge 3
I truly wanted to love this grill, but unfortunately this thing is just over a year old and looks like I had it for years. Rusting out in a few spots, the griddle itself is also rusted. I would clean and season after each use and even kept it covered out of the elements. I am a huge fan of VEVOR products and own a lot of them, was expecting a better product but it’s meh..
1 people found this helpful
Customer Service Reply: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
We will see We will see
The verdict is still pending
So, I was really excited to get this. Followed their instructions and did all the seasoning. Came out great. However when I went to use it for the first time, only using two of the burners the griddle warped terribly. Like over an inch. Still trying to get it flat. Will reach to velour and see what they say.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Mark lewis Mark lewis
Contractor
Grill came broken. I emailed their service department took weeks to get a comment back. Took another couple weeks to get answers back then they offered me like 50 bucks. I don’t want a broken grill it’s supposed to be new. I just wanted to refund my money and send them back the grill. They just offered me more money. I don’t want the grill broken. All I wanted is a refund.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.

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