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VEVOR Carport, 3.65 x 6.09 m Outdoor Car Canopy, Potable Carport with Removable Sidewalls & Door, Heavy Duty Car Shelter, UV-Resistant & Water-Resistant, All-Season Protection for Automobile Boat Grey

Customer Reviews for VEVOR Carport, 3.65 x 6.09 m Outdoor Car Canopy, Potable Carport with Removable Sidewalls & Door, Heavy Duty Car Shelter, UV-Resistant & Water-Resistant, All-Season Protection for Automobile Boat Grey

Gray 3.65 x 6.09 m

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Todd Schlemer Todd Schlemer
Danger
Gray 3.65 x 6.09 m
Well it all started with the shipping the tubes were bent and the package was completely demolished tried to get the delivery service to come back and pick it up and send back to vevor with no success on that so I straightened the tubes and installed in it was up a week and survived a heavy snow storm then the following week had high winds with gusts up 50mph needless to say the poles snapped which completely demolished the structure and the cover when the 2 poles snapped it created a wave effect in the wind which lifted up 20 feet in the air pulling all 24 inch tent stakes out of the ground so now I have a pile of junk which I can't do anything with now I went above and beyond the install paying over 40.00 more for good anchors would not recommend this product it was bad before I purchased it it from the start
1 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Jed Schmitt Jed Schmitt
Damaged upon arrival
Gray 3.65 x 6.09 m
Very disappointed, the metal tubes for the roof were bent when I received it. I wanted replacement tubes or to return the entire carport. Customer Service wouldn't send new tubes and only offered me a $40 partial refund. Now I'm stuck with a junk carport that won't support any snow load here in Western Montana.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."

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