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VEVOR Bike Rack, 300LBS/136KG Capacity for up to 5 Bikes, Freestanding Bike Storage Rack, Carbon Steel Vertical Bicycle Stand for Home, Yard, Garage, Living Room, Indoor/Outdoor Bicycle Storage Stand

Customer Reviews for VEVOR Bike Rack, 300LBS/136KG Capacity for up to 5 Bikes, Freestanding Bike Storage Rack, Carbon Steel Vertical Bicycle Stand for Home, Yard, Garage, Living Room, Indoor/Outdoor Bicycle Storage Stand

5 Bikes

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Mark Mark
It’s ok, but you get what you pay for
5 Bikes
I was really excited to get this rack, something I can move in my garage and get the bikes up off the floor. When it arrived, the instructions are awful. My rack had plenty of scratches right out of the box and even rust on it. I was disappointed to say the least, after multiple emails with customer service they discounted the item for me but I’m still let down. Quality control is poor to say the least. As for function, it works ok, it gets the bikes off the ground. I’d recommend anchoring it to a wall as when you have a few bikes loaded it can be easy to tip. It’s never fallen on me but just as a bit of peace of mind I’d recommend anchoring it to something. One other thing is the metal just sits on the ground, there is no feet of any kind that you can level it with, which is disappointing and if you have a nice floor movement could easily damage the flooring. Overall, it’s OK but don’t expect anything close to perfection.
1 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Heather Heather
Office Manager
5 Bikes
Purchased this for the office to be used daily, but the top rack isn't milled properly so the hooks do not hang downward to hook into a tire. To be able to use this we had to install the upper bar incorrectly, and twist it so we could reposition the hooks. one picture online shows the hooks in the correct placement, another picture shows the top bar going through bike tires; a square rod holding onto a bike rim would do damage.
3 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Perez Perez
Support 5 vélos
5 Bikes
Support 5 vélos 3 Support 5 vélos 3 Support 5 vélos 3
Arrivé abîmé Plan de montage très mal expliqué Pratique et stable
0 people found this helpful
Customer Service Reply: Veuillez accepter nos plus sincères excuses pour les désagréments causés par notre produit. Nous comprenons parfaitement la frustration que peut engendrer un dysfonctionnement lors de son utilisation. Nous nous engageons à régler ce problème dans les plus brefs délais. Nous vous tiendrons au courant par courriel ; veuillez consulter votre boîte de réception.
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Dave Dave
Homeowner
5 Bikes
Homeowner 2
Top bar where hooks connect was made incorrectly causing the holes to be 90 degrees off to mount the hooks. Awaiting resolution from Vevor before attempting to correct myself. Instructions are vague, but it goes together easy enough.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Matjaz Matjaz
Bike rack
5 Bikes
Bike rack 2
Construction is ok but some parts do fall apart at first use. Awaiting customer support for feedback
2 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Roberto Roberto
Sig.
5 Bikes
Sig. 1 Sig. 1 Sig. 1 Sig. 1
Una schifezza! Uno dei ganci si è rotto al primo utilizzo. Finito di montare provo ad appendere la mia MTB 26 pollici in acciaio di 14kg di peso e si trancia di netto il gancio! Per fortuna avevo ancora una mano sul manubrio ed ho evitato che cadesse per terra la bici da due metri d'altezza! Ho perso qualche settimana di vita per lo spavento! Saldatura dei ganci senza alcuna penetrazione nel materiale. Un vero schifo! Questo articolo è progettato male. I ganci dovrebbero essere montati in verticale, puntando verso il basso, per lavorare a trazione su tutta la lunghezza della saldatura (sempre ammesso che sia effettuata correttamente). Non in orizzontale a sbalzo! Non parliamo poi delle istruzioni di montaggio... ...come non averle. Spazzatura!
2 people found this helpful
Customer Service Reply: Abbiamo creato un ticket per consentirti di seguire da vicino questo problema. Il nostro team di assistenza clienti ti contatterà via e-mail e ti fornirà aggiornamenti fino alla risoluzione del problema. Ti preghiamo di controllare regolarmente la tua casella di posta elettronica.
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Mark Mark
Junk
5 Bikes
Junk 1
Where do I start? Missing hardware, crooked welds, paint flaking off. Some of the nut don’t even have threads. Spent half an hour trying to screw nuts before I figured that out.
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Niamh Whiriskey Niamh Whiriskey
Mrs
5 Bikes
The first time we tried to take the bikes down 3 hooks broke off, very disappointing
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Noah Petersen Noah Petersen
NO RETURNS, SHORT ON PARTS, RESELLING USED AS NEW
5 Bikes
The worst product I’ve ever received from the internet. I tried to cancel order 10 minutes after placing it, and didn’t receive a response from company until the next day, informing me the package anlready shipped After that they replied within 10 minutes for responses. They informed me that I could not return the product, and instead suggested I decline the delivery from the delivery person. When the package arrived, it was battered, and the parts were blackened with dirt (apparently they permitted another person to return the product). There parts bag was a jumbled mix of pieces, so I counted them, and it turned out it was short esssentiall nuts for the stand. When I asked them if I could return it now, they instead turned me over to a clearly automated response which just sends me a generic update message every 5 days, and lacks any meaningful repatriations. Another review previously described having this issue. Whatever you do, DO NOT BUY FROM THIS COMPANY.
0 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.

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