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VEVOR Automatic Chicken Coop Door, Battery Powered Chicken Coop Door with Timer & Manual Setting, Anti-Pinch Security, Durable Aluminum Alloy, Chick Run Gate Opener with Waterproof Sealing, Orange

Customer Reviews for VEVOR Automatic Chicken Coop Door, Battery Powered Chicken Coop Door with Timer & Manual Setting, Anti-Pinch Security, Durable Aluminum Alloy, Chick Run Gate Opener with Waterproof Sealing, Orange

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Stijn Stijn
Onbetrouwbaar en potentieel levensgevaarlijk – na vijf maanden defect
Black
Onbetrouwbaar en potentieel levensgevaarlijk – na vijf maanden defect Na amper vijf maanden is dit automatische kippenluik opnieuw niet opengegaan. Het probleem had zich eerder al voorgedaan. Toen heb ik de batterijen vervangen en leek het opgelost, maar dat bleek slechts tijdelijk. Door de nieuwe storing bleven onze kippen een volledige warme dag opgesloten in hun hok, bij temperaturen boven 30 °C, zonder toegang tot hun ren en drinkwater. Eén van onze kippen is die dag gestorven, vermoedelijk als gevolg van de hitte en het gebrek aan water. Een automatisch kippenluik moet vooral betrouwbaar zijn. Dit toestel gaf geen waarschuwing en bleef gewoon gesloten. Na deze ervaring durf ik het absoluut niet meer te gebruiken. Ik raad dit product sterk af. Controleer het luik dagelijks en vertrouw er zeker niet volledig op, want een storing kan ernstige gevolgen hebben.
2 people found this helpful
Customer Service Reply: We hebben uw melding over dit probleem ontvangen en hebben hierover continu met u gecommuniceerd. We hebben u per e-mail een oplossing aangeboden en wachten nu op uw feedback. U kunt erop vertrouwen dat we u blijven volgen totdat het probleem volledig is opgelost. Houd de reacties op uw melding en e-mailberichten in de gaten.
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Melissa Melissa
Ms
I am beyond frustrated with this product. I purchased 2 doors for my coops. We installed 1. We have had nothing but problems. We have tried everything and the door continues to randomly close. If that isn't bad enough when I went to check the door yesterday it was closed on one of my hens pinning her in the door! This product isn't safe for my girls!
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
COLLINEAU COLLINEAU
André
Très mécontent du service après vente pour la notice que j'ai demandé en français et que je n' ai toujours pas reçu
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème et restons en contact permanent avec vous à ce sujet. Nous vous avons proposé une solution par e-mail et attendons votre retour. Soyez assuré(e) que nous continuerons à assurer un suivi jusqu'à la résolution complète du problème. Veuillez consulter régulièrement les réponses à votre demande et les alertes par e-mail.
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Glen Glen
Yes
This company is a scamming piece of shit. They are chinese thieves and sell crap product. They do not follow their own warranty promisses and run a scam bot to deal with customers.
1 people found this helpful
Customer Service Reply: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Eric Eric
Télécommande non fonctionnelle, pas de réponse du sav
La télécommande ne fonctionne pas, aucune information dans la notice, demande de SAV sans réponse... Le reste est ok
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Vanessa Vanessa
Doesn't work
Once installed, after a week it stopped closing at night unless you push it along in the track by hand. It opens fine in the morning, so there's nothing blocking it. So it's useless as an automatic door. I emailed support 4 days ago with a video of the problem. They said they'd get back to me in 48 hours. It's been 4 days so I emailed again, and they told they still didn't have an answer. So that's basically useless. Don't fall for the idea of any warranty.
0 people found this helpful
Customer Service Reply: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Jd Jd
Chicken Daddy
Worked fine originally but now is now opening or shutting and chickens are getting stuck inside all day. DO NOT BUY THIS
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Irie B Irie B
Automatic Chicken Coop Door
Right after taking the product out of the box and charging to 100% , the door won't open all the way. I get about 1/3 of the way and then it just quits. Customer service said I had to wait 2 days for a response. So I guess here we are.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Jerry Duling Jerry Duling
Owner
We purchased the door based on reviews, price, and features. It worked fine for 2 weeks but then started to not open or close at the scheduled times or closing before it was supposed to then quit working altogether. I would not recommend it to anyone.
2 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Marco Schütte Marco Schütte
Artikel nicht erhalten
Black
Trotz Nachfrage wurde einfach nur das Geld gut geschrieben.
0 people found this helpful
Customer Service Reply: Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Ihnen durch unser Produkt entstanden sind. Wir verstehen Ihren Ärger, der durch eine Fehlfunktion während der Nutzung entstehen kann. Wir werden uns umgehend um die Behebung des Problems kümmern. Sie erhalten von uns ein Update zu Ihrem Anliegen per E-Mail. Bitte prüfen Sie regelmäßig Ihren Posteingang.
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