1. The Escutcheons covers were too flimsy! The term Escutcheon is the description of the stainless steel covers of swimming pool ladders which fastened into fittings in the concrete around the pool. The stainless steel covers [2 of them] cover the metal nuts securing the pool ladder to the brackets embedded in the concrete. The heads of the nuts stick above the concrete about 5/8". This cover protects the nuts from dirt, debris and damage. The handrail I purchased has the same Escutcheons covering the nuts fasting the 2 posts to concrete/wood. I bought a package of 4 Escutcheons for $12.00 for a swimming pool and replaced the damaged parts. The pool Escutcheons I bought were MUCH thicker stainless gauge. The covers I bought were 4" wide and 3/4" high with the same 1.9" hole in the center. The two metal covers with the handrail kit were both so badly damaged as to be not useable. The tubes were covered with thin plastic. However, the vertical posts had no coverage around the Escutcheons rings which were damaged beyond recovery. The tubes were placed in a haphazard mess. The nuts, bolts and tools were dropped in to the shipping box. I found several small torn plastic bags in the shipping box and one still had a single bolt assembly. The shipping box had two layers of tape on the outside so I figure someone had returned their order. I was surprised! ALL parts were in the Box.
I will send a copy of this letter and I am a happy customer because the $12.00 spent was well worth the results to me. I now have two new shinny Escutcheon covers for my swimming pool ladder. The old covers were 50 years old and muched used. Thanks Ellis ElRey maidee I`ll be reordering another handrail when it is in stock.
Jim 
Ellis 
