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VEVOR Handrails for Outdoor Steps, 120cm Length 3 Crossbars Stair Hand Rail Kit, Transitional Stainless Steel Railings w/ Installation Kit, Double-column Staircase Handrails for Seniors,Porch & Deck

Customer Reviews for VEVOR Handrails for Outdoor Steps, 120cm Length 3 Crossbars Stair Hand Rail Kit, Transitional Stainless Steel Railings w/ Installation Kit, Double-column Staircase Handrails for Seniors,Porch & Deck

3 Crossbars 120 cm
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Customer Reviews

4 Out of 5
Based on 324 reviews
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Rossano Di simone Rossano Di simone
A distanza di pochi mesi si sono arrigginite
2 Crossbars 180 cm
A distanza di pochi mesi si sono arrigginite 1 A distanza di pochi mesi si sono arrigginite 1
Dopo aver montato le suddette ringhiere che mi sono state vendute come Zincate e da Esterno , a distanza di pochi mesi si stanno cominciando ad arrugginire. Chiedo assistenza tecnica immediata.
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Customer Service Reply: Abbiamo ricevuto la tua segnalazione relativa a questo problema. Il nostro team di assistenza clienti si occuperà della tua richiesta entro 24 ore e continuerà ad assisterti fino alla risoluzione di tutte le tue esigenze. Ti preghiamo di controllare regolarmente la tua casella di posta elettronica e le notifiche via email.
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Rodrigo Rodrigo
en solo 3 meses ya tiene oxidacion la barandilla, asi que producto defectuoso. No sirve para exterior
No Crossbar 180 cm
en solo 3 meses ya tiene oxidacion la barandilla, asi que producto defectuoso. No sirve para exterior 1
en solo 3 meses ya tiene oxidación la barandilla, así que producto defectuoso. No sirve para exterior. No la compréis.
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Customer Service Reply: Hemos recibido su solicitud de soporte sobre este problema. Nuestro equipo de atención al cliente le dará seguimiento en un plazo de 24 horas y continuará ayudándole hasta que se resuelva por completo. Por favor, esté atento a las respuestas a su solicitud y a las notificaciones por correo electrónico.
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Stefan.david@alstomgroup.com Stefan.david@alstomgroup.com
Rusty
No crossbar 150cm (Install from the side)
Rusty 1
S/steel shouldn't rust,not good quality welding with steel not properly done.
0 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. Thanks again for your valuable input! So sorry to hear our product gave you trouble. We wanna get this sorted for you fast! Also remember that you can contact our Live Chat or our email customer support, to assist you!
Eddie Eddie
Mr
2 Crossbars 180 cm
Mr 1 Mr 1 Mr 1
Firstly , a thank you to offer me an opportunity to vent my disappointment with this purchase. I contacted Vevor about the incorrect length screws supplied . Despite many emails the replacement screws finally came but exactly the same length as the ones I was complaining about. I had to purchase an over length screw with nuts to hold the horizontal rail to the vertical support. In less than month after it was installed the surfaces of the "stainless steel" started to show rust through out. Not good !!!
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Customer Service Reply: We extend our sincerest apologies for the inconvenience caused by our product. We fully comprehend the frustration that may arise from experiencing a malfunction during use. We are dedicated to addressing this matter expeditiously. We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.
Rob Rob
Mr
No Crossbar 180 cm
Please advise when this unit will be delivered
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Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Martin Martin
zugesicherte Eigenschaften nicht gegeben
No Crossbar 150 cm
Ich hatte extra angefragt, ob man die Stützen kürzen kann; das wurde zugesagt, Jetzt ist das Paket gekommen, aber die Stützen sind (ohne Schweißgerät) nicht kürzbar. Ich mache daher von meinem gesetzlichen Rücktrittsrecht Gebrauch. Wie erfolgt die Rücksendung und Rückerstattung des Kauforeises? Ich erwarte rasche Nachricht. mfg Dr. Martin Steininger
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Customer Service Reply: Wir haben Ihre Anfrage zu diesem Problem erhalten. Unser Kundenservice-Team wird sich innerhalb von 24 Stunden mit Ihnen in Verbindung setzen und Sie unterstützen, bis Ihr Anliegen vollständig geklärt ist. Bitte behalten Sie den Status Ihrer Anfrage und die E-Mail-Benachrichtigungen im Auge.
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Patrick Dickinson Patrick Dickinson
Very disappointed
No Crossbar 100 cm
My handrails were missing parts the job was an hour out of town so I lost half a day driving into town to get the missing components. Other than that they are a good product.
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Customer Service Reply: We extend our sincerest apologies for the inconvenience caused by our product. We fully comprehend the frustration that may arise from experiencing a malfunction during use. We are dedicated to addressing this matter expeditiously. We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.
Erik Claes Erik Claes
Eigenaar
No crossbar 150cm (Install from the side)
Niet geleverd
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Customer Service Reply: We hebben gemerkt dat het probleem dat u meldde, via e-mail is opgelost. We zijn blij dat uw probleem snel is verholpen. Mocht u nog vragen hebben, neem dan gerust opnieuw contact met ons op.
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Jen Jen
Unusable due to incorrect parts being provided
No crossbar 150cm (Install from the side)
Done nuts provided with of column heads, making it impossible to attach the handrail to the columns
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Customer Service Reply: We extend our sincerest apologies for the inconvenience caused by our product. We fully comprehend the frustration that may arise from experiencing a malfunction during use. We are dedicated to addressing this matter expeditiously. We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.
Tom Tom
Du vol !
No crossbar 150cm (Install from the side)
Kit non conforme. Il manque les 2 pieces permettent d assembler le kit !
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Customer Service Reply: Nous avons constaté que le problème que vous avez signalé a été résolu par courriel. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
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