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VEVOR Handrails for Outdoor Steps, 2 PCS 2-3 Step Stair Hand Rail Kit, Transitional Carbon Steel Railings with Installation Kit, Stair Rails for Seniors, Concrete & Porch & Deck, Black Square Tube

Customer Reviews for VEVOR Handrails for Outdoor Steps, 2 PCS 2-3 Step Stair Hand Rail Kit, Transitional Carbon Steel Railings with Installation Kit, Stair Rails for Seniors, Concrete & Porch & Deck, Black Square Tube

2-3 Steps 2 Pieces
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Customer Reviews

4 Out of 5
Based on 319 reviews
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319 Reviews
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Frank Frank
Customer
2-3 Steps 2 Pieces
You show the railing on temps and level but when using on the level part of my steps the bottom bar is too short.
0 people found this helpful
Customer Service Reply: Dear valued customer, thank you for bringing your concerns to our attention. We genuinely apologize for any inconvenience or frustration you may have experienced. To assist you further, we recommend visiting our "Contact Us" page on our website, where you can reach out to our dedicated after-sales team.
Chris Chris
Mr
5-6 Steps 1 Piece
Mr 3
Arrived with scratches over multiple frames. Paid $130 and only got a $40 refund so they still made profit 😆 This was for a new house sale too! The angles for a 5-6 step template don’t work the best with the brackets either. Needed to make different screw holes for the pole brackets. Did the job but I needed to fix the scratches and drill my own holes for the brackets. Not the greatest but I guess it’s good for the price if it wasn’t damaged. Definitely wouldn’t do a steep angle like the photo suggests
0 people found this helpful
Customer Service Reply: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Leycuras Leycuras
Rampe
2-3 Steps 2 Pieces
Livré cassée
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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rose rose
De mettre mettre une notice en français
5-6 Steps 1 Piece
Très bonne qualité du produit, livraison rapide mais produit difficile à monter car pas de notice en français. Tout en anglais
0 people found this helpful
N N
Broken Parts Upon Arrival
2-3 Steps 1 Piece
Broken Parts Upon Arrival 2 Broken Parts Upon Arrival 2 Broken Parts Upon Arrival 2 Broken Parts Upon Arrival 2
Upon arrival of the package, it was already torn open. Opening the box further, we noticed that the pieces are dented and broken. It's not usable.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Sheryll Brown Sheryll Brown
Mrs
5-6 Steps 1 Piece
I received the handrails but one end was damaged and the caps were smashed inside of it. I did email customer service but had no response. So now water will get into the railings.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Sandra Kerkhoff Sandra Kerkhoff
Idee Sehr gut! Umsetzung und Quantität optimierbar.
1-2 Steps 1 Piece
Idee super! Schade, dass es auf den Bildern so aussieht, dass er auch auf gerader Fläche funktioniert. Klappt nur bei einer Stufe. Besser wäre wenn der Handlauf so konzipiert wäre, dass man ihn dauerhaft verstellen, anpassen und befestigen könnte. Leider Beschichtung nicht so top. Viele kleine Macken. Wahrscheinlich sinnvoller als Idee in Edelstahl gebürstet.
0 people found this helpful
Tom Woodruff Tom Woodruff
Mr
1-2 Steps 1 Piece
This is for an exact set of stairs. My stairs were a little taller than normal. Because of this it made installation difficult
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Stephen Stephen
installer
5-6 Steps 1 Piece
END POLES tops are not bevel toward to the center
0 people found this helpful
Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Also, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding."
sheron clady sheron clady
Ms.
1-2 Steps 1 Piece
The railing was off and dented!
0 people found this helpful

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