Customer Reviews for VEVOR Fixed Metal Awning 2032 × 910 mm, Window Awning Door Canopy, Stable Triangle Steel Frame Exterior Awnings Rain, and Snow Sunlight Protection for Door Entrance, Windows, Porches, Balconies

I ordered 6 of the 108 inch awnings to act as a rain deflector on my 53 ft long cottage. It will be the perfect solution to my water problems on the side of the cottage due to a too short overhang design. Gutters were not a possibility due to the design. While the awnings are easy to assemble and will be plenty strong there is a major shortcoming. ALL the roof panels , 8 in this case per section, are covered in a very thin plastic film that is intended to protect the surface paint. It doesn't protect at all ,as most panels have scratches. It is adhered to the panel with a strong adhesive and because it is so thin it tears and becomes a major trial of patience to remove it. It took two of use and hour to strip the sheet off of one section. I have 40 more panels! I don't know what design engineer specified this film but he should be fired. A horrendous experience. I do not recommend this product unless you have absolutely no other solution, and you only buy one. Some of the weld of the frame were over welded and had to be ground down to fit the next piece. If they had not put the film and just used paper to protect it , it would have done just as good a job and i would recommend this product and given it a 5 star ease of use review.

Me gustaría poder opinar pero no puedo xq la caja llego golpeada y se ve q en el viaje se perdieron dos piezas q nunca llegaron y no pude montar mi todo reclame mil veces me mandase las dos piezas o uno nuevo y nada me quede sin saber si cumplía mis espectativas..

Parts are scratched and dented.

The box arrived damaged and many of the pieces inside had deep scratches.

Rusted within a month. Cheap and this company is horrible. They do not back their products even when issues occurs within manufactured limited warranty. Horrible

It's very hard to put together the instructions r very bad video has no words it's not something I recommend thi Kung of returning

cheap material and the anchors were unusable and didn't work so i had to get my own tools to get it mounted properly. extremely frustrating. turned a 30 minute job into 3 hours.

Zero customer service on a missing part. If you are going to sell products to United States citizens, you might want to plan on providing missing parts. Rent a warehouse or build a storage building in the country that you "serve" and keep ALL of the needed parts for your awnings there. I spent WEEKS on a ridiculous email chain and was finally told that the missing "Part F" required an on-site remedy. I called the ONLY store for VEVOR in the United States. It is located in Texas which is over 1000 miles away from my home. No human answered the phone even after five calls. The voicemail was full and could not accept any messages. The only TINY bright spot in this whole debacle was the fact that VEVOR refunded me for the defective awning package. I will NEVER EVER purchase ANYTHING from VEVOR!

Worst customer service. Unable to communicate effectively with Vevor representatives and it's shipping & handling departments. Carrier and vevor do not aligned in their delivery processes.

I ordered 2 awnings both had damage but beyond the damage the colors aren’t the same even within the same package.