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VEVOR Wall Mounted Garden Hose Reel, Holds 38m 5/8-inch Hose, Heavy-Duty Water Hose Winder, Space-Saving Design, Outdoor Manual Reel with Brass Fitting and Storage Basket for Yard Lawn

Customer Reviews for VEVOR Wall Mounted Garden Hose Reel, Holds 38m 5/8-inch Hose, Heavy-Duty Water Hose Winder, Space-Saving Design, Outdoor Manual Reel with Brass Fitting and Storage Basket for Yard Lawn

38 m

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54 reviews
Pickle Pickle
Poor design and mediocre quality
61 m
The thing started rusting before I even got it mounted on the wall. It's all metal, which is nice, except for the mounts that connect the reel to the frame, those are plastic. It's heavy duty plastic, but it's also the most significant pressure point of the whole thing, and there's no way it's going to last. Worst of all is the design. The hose connects outside of the reel, which kinks the hose before you even start winding. The drum is also pretty small so I'm skeptical that even an elbow adapter will help much. I'm afraid I may have just wasted 90 bucks on this junk.
1 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Trent Graviss Trent Graviss
Mr
38 m
Does not work great. Not a great design the inlet where the feeder hose goes in will come apart and the whole thing will fall apart at times, no matter how tight you tighten things up. Also had to fasten the feeder hose to the wall to keep it from twisting up because of poor design and functionality I do not recommend buying. Also, you have to line the hose up just perfect to be able to get all the hose on it.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Randy Trevino Randy Trevino
Terrible Product
38 m
I bought this product because of the price. Well the old saying is , you get what you pay for, is true. Assembly was easy , but the fittings to the hose was not completed at factory. I had to modify it to how it should of came to me. Once I got it to work it still doesn't actually function properly. The fitting for the hose keeps unscrewing from the hose reel when reeling the hose in. This is my second product from vevor that is completely trash straight out the box. Sorry but not sorry it won't be a third time. Be cautious when buying vevor products. You get lucky then again you won't.
1 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
MarkG MarkG
Nice reel, terrible design
61 m
I purchased this reel as it is made of metal and can hold 00 ft of hose. The problem with it is the where your hose connects to the reel's water feed. The location for where you hose attaches is on the outside of where your hose wraps in the reel. This causes either a terrible kinking bend in your hose (which impedes the flow of water) or you have to loop it from the outside to over top of the reel's side wheel, which looks ridiculous. The only way to fix this is to purchase separate hard fittings to route the connection to be inside the reel, where it is supposed to be.
2 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.

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