Customer Reviews for VEVOR 6.1 x 3 x 2.1 m Walk-in Tunnel Greenhouse, Portable Plant Hot House with Galvanized Steel Hoops, 3 Top Beams, Diagonal Poles, 2 Zippered Doors & 12 Roll-up Windows, White

Metal is thin and broke the day after we put it together. And I cannot find any option for returning items.

Looked to be decent quality for the price BUT the plastic cover has now torn on all 4 corners even though weather has been calm. Now expect it to shred at the first sign of any wind! Sent a messsge to customer service & no response….

I was really disappointed about this product. I didn't like how thin the metal frames is built and it is hard to assemble. The door frame on this. 28 foot long tunnel is not covering the opening completely and the metal frame around the door is bending already I have always recommended vevor product, but not this one

I am very disappointed with my purchase! The tarp is not a good fit on the frame. It's too tight on the zippers to close the door! 3 out of 4 zippers failed within the first days! Also after having to dig a trench around the whole green house to bury the tarp and seal the bottom it just is not long enough. Without the ability to close the doors and seal the bottom it has been a complete waist of time and money. I don't even know what I'm going to do about my plants! The greenhouse won't even stand through 10 mpr wind snich it can't be closed. This is not my first time with greenhouse but this is the first time I've had issues with one. Would recommend not buying this garbage.

BUYER BEWARE—company does not have a customer service phone line, all disputes via internal messaging. This greenhouse arrived damaged and missing parts/hardware. After contacting through site, they had me send photos which I complied with and they would not send a new greenhouse, only wanting to send “accessories”. When inquiring what is contained in accessories, they would never state. It took over a month to receive the package and it only contained hardware, not the 4 missing poles and replacement for 2 damaged poles. When asking where the missing poles were, they started they could re-apply for another accessories to be sent. I requested several times to have a new greenhouse sent and they would not, nor give me a reason why they would not make this right on their end. I told them this was a gift for a friend and they have a greenhouse they cannot put up due to lacking parts. They do not care. NEVER ORDERING FROM THEM AGAIN. [not allowing me to add photos] They require me to give them one star they deserve zero!

Fast shipping yeah, got a pretty quick was able to set it up in about 2 1/2 hours only at the final step to put the plastic to realize it doesn’t cover all the way down about a foot is still open on one side plastic is warped Can’t believe I spent so much on this

Great if the wind never blows. Very lightweight hoops, cover material is ok. If you really want one, buy a small one and only set up in a very protected area.

I am very disappointed. I ordered this directly from vevor company. Item was shown as shipped. Never received item. Talks with customer service was very disappointing as well. Took several weeks for customer service to find out item was never shipped. Took a while to get refund as well. I was going to order second one but after this experience I will not order from them again.

Honestly the product is great but the customer service here is insanely poor! I had a malfunction with a part of the product once and I was back and forth with customer service for over a month! All I wanted to do was return the item, simple, but they made it so difficult its still not resolved, they wanted to offer me a $20 gift card for a $150+ purchase, I said no politely, they continued to play games and its still not resolved over a month later. Its insane, rarely have I dealt with a company with such low service.

The plastic outer shell was made too small. It goes over the hoops but I cannot close the zipper. It only closes half way. The zipper is pretty flimsy and the near the bottom there's not enough material for the two sides to come together. As I purchased for winter, this problem makes the item almost useless. I will have to figure out a way to block cold from getting into the hot house. Very disappointing.