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VEVOR 6.1 x 3 x 2.1 m Walk-in Tunnel Greenhouse, Portable Plant Hot House with Galvanized Steel Hoops, 3 Top Beams, Diagonal Poles, 2 Zippered Doors & 12 Roll-up Windows, White

Customer Reviews for VEVOR 6.1 x 3 x 2.1 m Walk-in Tunnel Greenhouse, Portable Plant Hot House with Galvanized Steel Hoops, 3 Top Beams, Diagonal Poles, 2 Zippered Doors & 12 Roll-up Windows, White

20×10×7 ft White

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Indi Indi
Lasted 10 days - Greenhouse cover
So I knew when I got this greenhouse that it probably wouldn’t last long so I tried to reinforce it by building garden beds right up against the walls and also attaching welded livestock panels along the sides. We have had it up for 10 days and the cover is ripped in several places and we haven’t really had any strong winds yet! Today the cover ripped from the ties and blew half off the greenhouse. I have no idea how make this even half usable.
0 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Tanner Tanner
Missing Hardware - No Response
My greenhouse arrived missing the hardware to assemble. I’ve had a ticket open for two weeks now with no action! I have a mess in my yard waiting for this to go up and NO support from Vevor. Not impressed at all.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Vincent Vincent
Dépense d’argent
Spire 9 x 3 x 2m
Un coup de vent et tout est cassé en plusieurs morceaux j’en ai acheter 2 et les 2 son en plusieurs morceaux et tout crochis
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Marceau Marceau
Serre
Dome Roof 8.35 x 3 x 2.25m
Suite à un retard de livraison de 7 jours. Arceaux défectueux, emboîtement difficile, perçage des passages de boulons pas en face !
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande et restons en contact avec vous concernant ce problème. Afin de le résoudre, nous vous demandons actuellement des informations complémentaires par e-mail et attendons votre réponse. Soyez assuré(e) que nous assurerons un suivi jusqu'à la résolution complète du problème. Veuillez consulter régulièrement les réponses à votre demande et vos alertes par e-mail.
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Adam Adam
Mr.
4.5 x 2 x 2 m
It was easy to set up. Had a few wind related problems. First, the supplied anchors didn't hold and it flew into my neighbors yard. I retrieved it and it was in pretty good shape. I bought better anchors and secured it again. We had a pretty windy day which is common where I live. The structure collapsed in the 30 mph winds. If I lived somewhere with less wind this might have worked. The thin metal can't stand up to the wind where I live.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Vasilios Vasilios
Misure errate. Attenzione!!
Misure errate. Attenzione!! 1
Affermano che le dimensioni siano 12 piedi x 7 piedi x 7 piedi, ovvero 3,67 (3,7) m x 2,1 m x 2,1 m. In realtà è molto più piccolo, le sue dimensioni sono 3,5 m x 2 m x 2 m. Ho preparato un'aiuola rialzata con le dimensioni esatte, lasciando 100 mm di margine sui bordi, sperando di poterla installare perfettamente sopra. È troppo piccola. Quando si aprono le istruzioni, le misure sono indicate come 12*7*7, e poi si procede a scrivere le misure corrette in unità metriche. Se si dovessero scrivere le misure corrette in unità imperiali, sarebbero 11,5*6,5*6,5 piedi. Una differenza enorme. Ho sprecato i miei soldi e mi ha causato un grosso problema, ora devo costruire una serra su misura. Sono molto arrabbiato.
1 people found this helpful
Customer Service Reply: Abbiamo ricevuto la tua segnalazione relativa a questo problema. Il nostro team di assistenza clienti si occuperà della tua richiesta entro 24 ore e continuerà ad assisterti fino alla risoluzione di tutte le tue esigenze. Ti preghiamo di controllare regolarmente la tua casella di posta elettronica e le notifiche via email.
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Gene Grainger Gene Grainger
Poles bent
Dome Roof 8.35 x 3 x 2.25m
Box came severely damaged almost looks like it has been returned .. some items wrapped. Some items not ... several screws missing and 2 of the poles were dented ....one being the corner support. :( i have picgure but its not letting me load em
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we sincerely apologize that your order arrived not as expected. We understand how disappointing this must be and appreciate you bringing it to our attention. We have reported this issue to our logistics partner so they can investigate and improve their handling process. In the meantime, we’ve created a support ticket for your case. Our customer service team will reach out to you via email shortly and keep you informed until the issue is fully resolved. Please keep an eye on your inbox for further updates.
Jeri Guertin Jeri Guertin
Diddnt even survive 6 months o
One good thunder shower and she collapsed.
1 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Craig Todd Craig Todd
Ranch owner
Had a wind tear up the outer covering as well as breaking the support. I'm trying to get a refund now
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Buyer Buyer
Mr.
4.5 x 2 x 2 m
Initially, while assembling the frame, I noticed that the length specified in the offer was 10 cm shorter. I reported the issue to the VEVOR service center. However, after final assembly, it turned out that the frame's dimensions differed from the tent's by approximately 10 cm in EVERY OTHER DIMENSION. The tent sits loosely on the frame, and as you can see in the attached photos, the frame doesn't fit the tent. This makes the entire structure unstable. The small refund I received from VEVOR as compensation didn't compensate me for the costs and effort I had to put into restoring the entire structure. I'm not satisfied from it.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.

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