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VEVOR Walk-in Tunnel Greenhouse, 4.5 x 2 x 2 m Portable Plant Hot House w/ Zippered Door, 8 Roll-up Windows, Galvanized Steel Hoops, 1 Top Beam, and 2 Diagonal Poles, Green

Customer Reviews for VEVOR Walk-in Tunnel Greenhouse, 4.5 x 2 x 2 m Portable Plant Hot House w/ Zippered Door, 8 Roll-up Windows, Galvanized Steel Hoops, 1 Top Beam, and 2 Diagonal Poles, Green

4.5 x 2 x 2 m

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Sofia Lebensart Sofia Lebensart
Mrs
We received the package (board card) damaged. It was ripped, so some of the screws were lost on the way, the instructions paper was totally wet so impossible to use. Very bad experience.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Jk Jk
Walk-in tunnel Greenhouse
Didn't even last a month into winter. Caved in under
1 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
David David
None
First issue was with the assembly instructions; they were inaccurate and some of the frame parts were mislabeled. Also, some of the frame parts were missing from the shipment. In addition, the zippers for the doors were not sturdy enough. Two zipper slides broke and after buying a repair kit, neither was able to be repaired. Definitely need sturdier door zippers. The greenhouse only lasted one season and ended up in the trash. I didn't attach any photos; a broken zipper slide shouldn't need a picture to show what that would look like.
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Unhappy Unhappy
Beware
This is the 3rd Vevor greenhouse we have purchased, and until this one, we’ve been very happy. We had issues with the size of the cover, it didn’t fit the frame. We contacted customer service and after waiting 2 days for a response we were told that the cover is huge and we needed to tighten the bolts on the frame. We again told them this was our 3rd greenhouse and that wasn’t the problem. We even cut 3” off the legs in hopes the cover would fit better. They asked for pictures and measurements, which we provided and they offered a replacement cover, but it would take a while for us to get it. After arriving at the warehouse we were told it was lost and they would give us $39 to order a cover on our own. We told them $39 wouldn’t cover the cost of a cover even if they sold it separately. They then offered a $60 refund and we took it. Dealing with them took about 4 weeks. We will never order another greenhouse from them based on the lack of customer service.
2 people found this helpful
Customer Service Reply: Hi there! We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements.Also,we have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Lyn Bayliss Lyn Bayliss
Very Average
4.5 x 2 x 2 m
Not even in use now. Bought it as a Christmas gift for my husband. Poles bent with the first bit of wind. Yes it was tied down as per instructions. Absolutely a waste of money.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
William William
Weak tubing & insufficient bracing
4.5 x 2 x 2 m
Weak tubing & insufficient bracing 2
Unfortunately the 2 greenhouse I bought did not last long....only a few weeks. Although they were tied down as recommended + added concrete blocks at the base, a wind gust just ruined everything. I felt they were very very flimsy from the start, so would avoid them unless you plan on building your own wood frame to replace the weak tubing and bracing. I will try to repurpose the cover as much as possible. Very Unfortunate.
2 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
David Evans David Evans
15x7x7 Tunnel
4.5 x 2 x 2 m
Straight out of the box not the same quantity end caps as the instructions said it has. Which brings up the point that every end on this greenhouse needs an end cap! Found a hole in the material, I’m assuming there’s more somewhere. Guess I go to the hardware store looking for caps that I can fit. Dead in the water on set up until that is taken care of. Can’t upload pics for some reason….
0 people found this helpful
Customer Service Reply: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Cecelia Orebaugh Cecelia Orebaugh
Greenhouse
4.5 x 2 x 2 m
The product itself is good for the price. However, whether Vevro responsible or manufacturer, the size of the greenhouse is smaller than labeled on the box. I ordered 15x7x7 and in actuality it measures 14x6x6. And while it might seem trivial , size does matter.
0 people found this helpful
Customer Service Reply: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Robert Leger Robert Leger
Mr
4.5 x 2 x 2 m
I was not happy with the fact that THERE WAS NO SCREEN AT THE DOOR OPENING , Like the last greenhouse i had that i had bought from vevor
0 people found this helpful
Customer Service Reply: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Shad Shad
Green House
4.5 x 2 x 2 m
Polls are very cheap, still using bolts and nuts to connect need to upgrade. Price is sub ok for what your getting.This is a Summer use only Greenhouse! Metal very thin would not withstand heavy winds and definitely not any inclement weather.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality, and we are always working to improve. If there is anything specific you feel could be better, or if you need further assistance, please visit our "Contact Us" page, which you can find in the bottom navigation bar of our website.You can submit a ticket there, and our customer support team will reach out to you via email with updates until your concern is fully addressed.

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