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VEVOR Walk-in Tunnel Greenhouse, 12 x 7 x 7 ft Portable Plant Hot House with Galvanized Steel Hoops, 1 Top Beams, 2 Diagonal Poles, 1 Zippered Door & 6 Roll-up Windows, Green

Customer Reviews for VEVOR Walk-in Tunnel Greenhouse, 12 x 7 x 7 ft Portable Plant Hot House with Galvanized Steel Hoops, 1 Top Beams, 2 Diagonal Poles, 1 Zippered Door & 6 Roll-up Windows, Green

12×7×7 ft Green

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Erwin Erwin
Mr
I,m very disappointed in the way you are handling my request to return a item. It’s been since Feb 7th the date you said you would get back to me and haven’t. You seem to be ignoring me. Looks like you don’t want me to return an item so I can get a refund. The item is still In the box it came in unopened. I explained to you my wife bought me this same unit for a birthday gift. I didn’t know this when I bought the unit from you. Now please issue me a return label so I can move on Order No. 26013100967518235631
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email . Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
arie arie
meneer
3 x 2 x 2 m
ik moet hem nog plaatsen maar met het uitleggen van het frame blijkt de maat 297 x 192 te zijn.... beetje jammer
2 people found this helpful
Customer Service Reply: Onze oprechte excuses voor het ongemak dat ons product heeft veroorzaakt. We begrijpen volledig de frustratie die kan ontstaan ​​door een storing tijdens het gebruik. We doen er alles aan om dit probleem zo snel mogelijk op te lossen. We zullen u per e-mail op de hoogte houden van de status van uw probleem; controleer alstublieft uw inbox voor verdere berichten.
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Aj Aj
Owner
4.5 x 2 x 2 m
It will deter the plastic in four or five month in houston heat
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
bruce bruce
Mr.
3 x 2 x 2 m
This is a complaint against Vevor. I ordered this because it says get it by Friday 23rd of January. I wanted to beat the freeze that was coming two days later. It never came until 28th of January. I have no use for this as the tropical plants i wanted to protect all died despite me covering them with blankets. Thanks for nothing.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Steve Steve
Okay but definitely can use improvement
It was super easy to build! I recommend laying all the pipes in their respective order. My huge complaint is the actual green cover only has 6 tie downs on the ends. There is no tie downs in the middle to tie the farm to the poles! I only had it up for a few weeks and a wind gust can and ripped the ties from the poles which created a kite and bent a few poles. The poles were strapped to the ground with stakes and cinder blocks. So now I just basically have a frame with no cover because I have no way to strap it down
0 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Gustavo Navarro Gustavo Navarro
Owner
4.5 x 2 x 2 m
Pretty bad build , material didn't last long ,fell aparafter a 15 miles an hr wind .pins n rope did really help at all had to get it from my neighbors backyard afterwards definitely won't recommend it
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Geoffrey Talley Geoffrey Talley
Greenhouse
I am a hard person to please on some issues and this greenhouse does not measure up. Very light weight and not very sturdy. It may work for some, but will not stand up to moderate wind. Now i know!
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Gary  Brown Gary Brown
Sir
Very flimsy .. spend more or regret it
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Christopher Christopher
Wind Damage Prone
Wind storm tore it apart at the seams - front wall separated from the tunnel sides. Seemed like a good deal for the first six months, but if it's not going to stand up to the weather, even the $150 price is a bad deal.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Tracy Tracy
Green house
Spire 9 x 3 x 2m
Bars are to thin. It will not hold up in a storm. Piece of junk
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."

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