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VEVOR Walk-in Tunnel Greenhouse, 8.35 x 3 x 2.25m Hoop House Greenhouse Tunnel, Plant Hot House with Galvanized Steel Frame, Green PE Cover, Swing Door and 16 Roll-up Windows for Outdoor

Customer Reviews for VEVOR Walk-in Tunnel Greenhouse, 8.35 x 3 x 2.25m Hoop House Greenhouse Tunnel, Plant Hot House with Galvanized Steel Frame, Green PE Cover, Swing Door and 16 Roll-up Windows for Outdoor

Dome Roof 8.35 x 3 x 2.25m

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JL JL
Didn’t last long
4.5 x 2 x 2 m
Unfortunately the frame was not strong enough to support the cover in any amount of wind. Even though it was anchored and had extra weight placed on the base of the frame, it blew away on the first windy day of Spring and damaged my car
0 people found this helpful
Customer Service Reply: Cher client, Merci de partager vos préoccupations. Nous sommes désolés pour la gêne occasionnée par cette occasion. Pour plus d’aide, veuillez vous rendre sur notre page « Contactez-nous » en ligne, recherchez-la dans la barre de navigation inférieure. Envoyez-y un ticket pour tout problème non résolu, et notre équipe après-vente s’efforcera de résoudre les problèmes rapidement. Nous vous remercions de votre compréhension.
DPES PTY LTD DPES PTY LTD
Not the best
3 x 2 x 2 m
When you tighten down the green house the zipper no longer closes the door making it a parachut when wind comes along. Also the design of it having only 1 door makes it very hard to keep down when there is wind. Thirdly the plastic over hang for putting dirt on a way too short as soon as wind comes along off it goes. Thid green house lasted 5 days in my back yard i unfortunitly bought a second before i put the 1st on up. I still have it in the box and wont be using it.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Singto Singto
kunststof tunnelkas
Dome Roof 8.35 x 3 x 2.25m
Een beetje wind plastic gescheurd en weg. Perfecte levering en alles aanwezig
0 people found this helpful
Customer Service Reply: Hallo, Het spijt ons te horen over uw ervaring en we stellen uw feedback zeer op prijs. Er is een supportticket aangemaakt zodat onze klantenservice direct contact met je kan opnemen. Ze nemen contact met u op via e-mail en houden u op de hoogte totdat het probleem volledig is opgelost. Houd je inbox in de gaten voor onze berichten.
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Zane rathke Zane rathke
First gust
Dome Roof 8.35 x 3 x 2.25m
I used all the provided tie downs and that wasn’t enough. Took out 4 mature (premature) plants of mine. Terrible mistake
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Buyer Buyer
Lightweight
Was to light weight for our storms in southwest michigan 50mph winds bent the poles and broke the joints.
1 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for taking the time to provide feedback. We’re sorry for any inconvenience you’ve experienced. Our after-sales team is available to assist quickly through our online "Contact Us" page. We appreciate your patience and understanding.
J J
Garbage in wind
Dome Roof 8.35 x 3 x 2.25m
Ripped apart the first time we put it up, the poles are flimsy and the tarp doesn't have enough anchors to the poles
1 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Melva Cole Melva Cole
Mrs
3 x 2 x 2 m
Did not hold up to the rain ,very cheaply made would not buy again
1 people found this helpful
Customer Service Reply: Dear valued customer, Your feedback is important to us. We’re sorry for any inconvenience. To receive quick help, reach out through our "Contact Us" page online—our after-sales team is here to assist. We appreciate your understanding.
Haylee Haylee
Quality
Spire 9 x 3 x 2m
Metal is thin and broke the day after we put it together. And I cannot find any option for returning items.
1 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Martyn Towle Martyn Towle
Mr
Looked to be decent quality for the price BUT the plastic cover has now torn on all 4 corners even though weather has been calm. Now expect it to shred at the first sign of any wind! Sent a messsge to customer service & no response….
0 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Rosi Rosi
Mrs
Dome Roof 8.35 x 3 x 2.25m
Well all I can say is that goods tracked arrived on time, but all the pieces were not in there. Seems this is a theme on here...but if you know that its a problem, double check and have a decent customer support to assist...t contact just triggers a review (lol) which is not good strategy when they also tell you call to report a problem and they cannot actually help ...they will tell you to send message and photo.s videos to (attachment@vevor.com ) I cant understand therefore why not publish the address for problems rather than waste time going to customer service chat who cant help. Sites ok but after sales needs work.
1 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. Thanks again for your valuable input! So sorry to hear our product gave you trouble—we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! Also remember that you can contact our Live Chat or our email customer support, to assist you!

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