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VEVOR Chamber Vacuum Sealer, 320W Sealing Power, Vacuum Packing Machine for Wet Foods, Meats, Marinades and More, Compact Size with 320 mm Sealing Length, Applied in Home Kitchen and Commercial Use

Customer Reviews for VEVOR Chamber Vacuum Sealer, 320W Sealing Power, Vacuum Packing Machine for Wet Foods, Meats, Marinades and More, Compact Size with 320 mm Sealing Length, Applied in Home Kitchen and Commercial Use

Table-type 300 W

Customer Reviews

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Bradley Altier Bradley Altier
Item arrived damaged
I own VEVOR products with no issues, so I purchased this sealer. Box arrived soaked in oil, pump was dry, but unit showed it passed “inspection”. Added oil to the pump, no leak while at atmospheric pressure. Upon starting the unit per the manual setup, oil was spraying from top of the pump. Either from the vent or a bad seal. VEVOR was a little reluctant to give a fun refund but did eventually agree with the return of the unit. This sealer was poorly designed with several questionable flaws, silicon rather than hose clamps and plastic parts rather than metal (pumps get hot). We were in a pinch and needed a vacuum sealer, so we borrowed a comparable model of VacMaster from a friend. Well build and worked like a charm sealing the 164 Cornish Cross chickens we butchered and parted out. For this particular item, I will be spending more to get a better designed and built unit. I still like VEVOR, but realize there is a limit to their products quality/complexity ratio.
2 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
Don Stafford Don Stafford
Vacuum sealer
Problem with shipping, never received it !
1 people found this helpful
Customer Service Reply: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.    Also we sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
Bianca Bianca
Kammervakuumierer DZ 260A
Für den Preis denke ich ist das Gerät ok. Ich konnte den Vakuumierer nur in den Müll werfen, da er per DHL so beschädigt geliefert wurde, dass er total verbeult war und abgebrochene Teile aus dem Inneren gefallen sind. Da Vevor mir aber den Kaufpreis erstattet hat gebe ich einen Stern. Schade. Ich hatte mich echt auf das Gerät gefreut. Erneut bestellen werde ich nicht, da ich denke, dass DHL wieder mein Paket herumwirft. Dann bekomme ich vielleicht kein Geld mehr zurück, weil Vevor denkt ich würde sie verarschen. Nein danke.
0 people found this helpful
Customer Service Reply: Wir haben festgestellt, dass das von Ihnen gemeldete Problem per E-Mail gelöst wurde. Wir freuen uns, dass Ihr Anliegen so schnell bearbeitet wurde. Sollten Sie weitere Fragen haben, können Sie sich jederzeit gerne wieder an uns wenden. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten mit der Logistik. Wir haben den Sachverhalt zur Kenntnis genommen und werden ihn an unseren Logistikpartner weiterleiten, um den Lieferprozess zu optimieren. Vielen Dank für Ihr Feedback, das uns hilft, unsere Services zu verbessern.
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John John
Vevor has terrible Customer Service
I have been a client of Vevor for years and made many purchase. On a recent purchase the item description and pictures appear to be incorrect and therefore the item does not meet my minimum needs. I requested a simple return and Vevor responded with basically what appeared to be the process for a hostage negotiation. All I requested was the return shipping label which they have refused to provide. They are also either not responding to my email requests or are delaying their responses. Additionally, they are sending me requests for reviews but then the URL shows 'not available.' I have no idea what is going on, but will apparently, I will need to dispute my charges through PayPal. Very unfortunate they have taken a simple return and made it a difficult process.
2 people found this helpful
Customer Service Reply: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Victoria Atkins Victoria Atkins
M
Bought it two weeks ago and it already is broken and doesn’t work. If I could give it a 0 rating I would. Still waiting on a response for a refund request
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Dean Cord Dean Cord
Mr
Table-type 1000 W
They are junk worked for 12 cycles then it gets hot and stops works until it cools down.. commercial grade what a load of crap. Then it gets worse try to get supports was told in an automated email they’ll get back to me in 48 hours. It’s now been five days stay away People don’t be a fool like me and purchase poor quality crap that has no back up supports of after sales service. They take your money and run just like every liner nowadays the bigger they get the worst they are.
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Guillaume Ballard Guillaume Ballard
Chef
Machine is making noise and have rattle like it some thing is going to break when using it … just recieved it
2 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Domenic Lauterbach Domenic Lauterbach
Gerät defekt angekommen, kein Austausch, keine Rückerstattung
Der Vakuumierer ist seit Anfang an Defekt. Der Fi Schalter wird ausgelöst sobald der Vakuumierer in Betrieb genommen wird. Wir werden seit einem knappen viertel Jahr hingehalten. Es wird uns 20 Euro als Wiedergutmachung angeboten. Was soll das. Austausch oder Rückerstattung was anderes kommt nicht in Frage. Wir haben Garantie auf das Gerät. Nichts funktioniert...
0 people found this helpful
Customer Service Reply: Wir haben Ihre Anfrage zu diesem Problem erhalten. Unser Kundenservice-Team wird sich innerhalb von 24 Stunden mit Ihnen in Verbindung setzen und Sie unterstützen, bis Ihr Anliegen vollständig geklärt ist. Bitte behalten Sie den Status Ihrer Anfrage und die E-Mail-Benachrichtigungen im Auge.
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Jake Engler Jake Engler
Broken machine and no customer service.
So I bought this machine and it didn’t seal 20 times before it quit working. If you contact vevor for service or replacement it takes two days for someone to respond, not respond and find a solution, just two days to respond to any message sent. Then they say they will look into it and to wait two more days Then they had me tear apart the machine like it’s my responsibility to fix their broken stuff. After their recommended fix didn’t work it’s been crickets. So I have sealed 20 times max and I have a giant paper weight. I had pretty low expectations going into it given the price, and they couldn’t even live up to low expectations. Save yourself the time trouble and money and buy any other brand but this one. I guarantee you will be disappointed 100 percent would not recommend this to anyone.
1 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Michael Michael
Bad oil smell
This machine works okay, but it produces a strong vapor that smells bad and actually burns my throat and gives me a headache. It is so bad the room needs to be vented and aired out. I say it is defective but customer service says it is normal. I'm very unsatisfied with the machine and the lack of help from customer service.
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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