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VEVOR Ultrasonic Cleaner with Digital Timer & Heater, Professional Ultra Sonic Jewelry Cleaner, Stainless Steel Heated Cleaning Machine for Glasses Watch Rings Small Parts Circuit Board (30L)

Customer Reviews for VEVOR Ultrasonic Cleaner with Digital Timer & Heater, Professional Ultra Sonic Jewelry Cleaner, Stainless Steel Heated Cleaning Machine for Glasses Watch Rings Small Parts Circuit Board (30L)

30L

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les les
mr
This does not hold 15 litres it only holds 11 litres. Vevor were very accomodating and prompt in addressing the problem
0 people found this helpful
Customer Service Reply: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
Rick Rick
Not satisfied
Takes a very long time to heat up. Reported this to customer service. They were of no help and told me a technician would get back to me. Have got no response. I use the machine and it cleans very well. It takes up to 2 hrs to reach 70 degrees Celsius.
0 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Hetal Hetal
Dr
6L
Too noisy. High pitched noise uncomfortable for user. Also interrupt with hearing devices so couldn’t use.
0 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble—we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast!
Gustaaf Gustaaf
ultrasoon reiniger
ultrasoon reiniger  2
Dit was de eerste keer bij Vevor, maar ook de laatste keer. Toestel kwam beschadigd aan en was ook al eens gebruikt. Uiteindelijk kreeg ik 40€ terug Toestel werkt nog wel, maar je wilt geen beschadiging bij een nieuwe aankoop . Dit was geen product wat uit Nederland kwam.
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Shawn Shawn
Poor Customer Service
The ultrasonic parts washer arrived damaged. This is no fault of Vevor, but of the shipper. I reported the damage within the hour to Vevor, including pictures. The whole resevoir and the body were completely twisted and distorted, breaking the seal all around the top lip of the unit. The whole body of the unit wouldnt sit flat and one corner was 1" from touching the counter. They only continued to offer me discounted pricing on a damaged and unusable item rather than exchanging it or refunding me the full amount. It took over a month to finally get my refund and by then, the sale was over for the unit I needed. Not a good experience with this company. Not sure if I would try dealing with them again in the future.
0 people found this helpful
Customer Service Reply: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
TC TC
Not that good
22L
Not as good as they say It only holds about 15L of water so don't know how they get 22L must be different in China. Didn't even get the tea stains out of the cups.
0 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
Christophe Christophe
Mediicre
Fonctionnais très bien au début, mais ne chauffe plus de quelques temps, je suis déçu de ce produit.
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KB KB
Bummer
Bought the 30L/600W/600W/silver/black-panel/EU (KSTH-30A) for 211€, barely received it and found out by chance "VEVOR Electric Appliance Overseas Store" sell it at Aliexpress for about 153€!!! Haven't used it yet but it seems to have survived the shipping!? (Hope to come back for a functional review later.)
0 people found this helpful
Customer Service Reply: Thank you for sharing your thoughts. Your feedback helps us serve you better so we will be awaiting your kindest feedback to help us improve.
Ionut Marius Nicolescu Ionut Marius Nicolescu
Mr.
Mr. 1 Mr. 1 Mr. 1 Mr. 1
I received the product damaged, case bent and electronic part visible from outside. The carton box looks not visible damaged, assuming that product was put inside in such condition by vendor. This is not acceptable and I requested VEVOR to replace it or to send money back.
3 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
PARRET PARRET
DEFECTUEUX
J'ai acheté plusieurs ultrasons en 2 ans, à chaque fois des défauts, la cuve inoxydable se détériore à l'intérieur (je mets que de l'eau et du liquide vaisselle) ce qui crée une fuite et ce matin défaut électrique sur le dernier que j'avais acheté ce qui a fait sauter le disjoncteur heureusement. Le SAV de VEVOR est efficace mais j'en suis au 4e qui a lâché... J'abandonne et au final le risque peut être important.
2 people found this helpful
Customer Service Reply: Bonjour ! Nous sommes sincèrement désolés d'apprendre que votre expérience avec notre service après-vente et notre service client n'a pas été à la hauteur de vos attentes, et nous prenons vos commentaires très au sérieux. Merci beaucoup de nous avoir fait part de votre expérience : votre avis est essentiel pour nous aider à résoudre ce problème et à nous améliorer. Nous avons constaté que le problème que vous avez signalé a été résolu par e-mail. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
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