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VEVOR Truck Rack Pick up Truck Ladder 71"x32" Size 800 lbs Capacity for Kayak

Customer Reviews for VEVOR Truck Rack Pick up Truck Ladder 71"x32" Size 800 lbs Capacity for Kayak

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Customer Reviews

4 Out of 5
Based on 147 reviews
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43 Reviews
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43 reviews
Ian Ian
Good with a major flaw
This is a decent, budget friendly ladder rack. My only issue is that the end caps keep falling off, exposing the interior of the rack to salt and debris. I would pick up more end caps but VEVOR doesn’t sell them.
0 people found this helpful
Customer Service Reply: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
DP DP
Poor manufacturing
It’s cheap so my expectations are low. Problem 1 : Holes do not line up for crossbar assembly. I managed to get one assembled with a lot of difficulty. The 2nd one, the holes are just too far off from where they should be. Problem 2: missing 1 part but sent double the amount of another part. The holes being off is a big issue as I can’t use it. Is it worth returning? Or do I just bore out the holes until it fits?
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Truck Rack Truck Rack
Save your time
I purchased an aluminum rack, and on the first trip out, the end caps blew out. I've been fighting with Vevor since July to purchase new end caps, which they said they would replace free of charge. Great, right! Since then, the end caps were "lost in shipping". Now receiving the run around for issuing a refund for a defective item, or just simply replacing the end caps. Save your time & hassle and shop somewhere else.
1 people found this helpful
Customer Service Reply: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.

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