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VEVOR Swimming Pool Handrail Ladder Handrail Stainless Steel Rail w/ Base Plate

Customer Reviews for VEVOR Swimming Pool Handrail Ladder Handrail Stainless Steel Rail w/ Base Plate

49 inch

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8 Reviews
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Kat Kat
Great product
I am disabled and it was hard for me to get out of my pool with just the rail on my steps. My hubby installed this one on other side of my steps on our deck and it works great. I have no trouble getting out now. Great product,sturdy and looks good. The blue wrap around keeps it from gettin hoy.
0 people found this helpful
Valente Valente
Monsieur
Bon produit, aisé pour l’installer. Les caches boulons de fixation seraient mieux couleur métal plutôt que blanc ! Sinon je recommande.
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Cujo Cujo
Pool handrail
I received the pool handrail today. It appears to be well constructed and came with all the necessary mounting hardware. The shipping speed was only three days and came ups. I have not yet installed it and don't anticipate any problems doing so. The bottom line is that its a very nice handrail of good quality and price point.
0 people found this helpful
Freddy Freddy
Mr.
Works great and looks great and took my my Pool Man about two hours to drill and hook everything up, had to measure and make sure everything was right.
0 people found this helpful
Handiem Handiem
Good pricing and easy install, works well
I receive the set of rails and installed onto a concrete deck for Hot tub access. A knee injury had made the climb out the pool and hot tub a little unstable. The set arrived and was in good condition. the tubing material is fairly thin, but seems durable enough and the welds are adequate so far. I did use some heavier duty stainless concrete anchors, but all in all no issues. The only complaint is that the stainless material has discolored and stained after 3 months. I suspect it can be cleaned with some light abrasive surface cleaning, but have not yet attempted. It works perfectly for the application and has entering and exiting the hot tub safer.
0 people found this helpful
Jack Jack
HH
Excellent product at a super reasonable price. All hardware and installation instructions made this an easy DIY project.
0 people found this helpful
Charles Smith Charles Smith
Not true assessment yet
I recieved package in excellent condition, and quality in general looks very good. I have not installed as of yet, this is why i gave some three's on review. At end of season i can give a more true review. I will use my own hardware, don't like what came with handrails.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for letting us know your concerns. We apologize for any inconvenience caused. For further help, visit our online "Contact Us" page, found in the bottom navigation bar. Submit a ticket there for unresolved problems, and our after-sales team will resolve them promptly. Thank you for your patience.
Customer Service? Yes, Terrible Customer Service? Yes, Terrible
Customer Service???
The product was OK. The problem is the TERRIBLE customer service. The order was delivered quickly, and my request for a return was quick. The 22 DAYS and 8 EMAILS to actually get a refund were the problem. I'm not going to elaborate, but I will never buy from Vevor again. Canceling my account.
0 people found this helpful
Customer Service Reply: Hi there! We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements.Also,we have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.

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