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VEVOR Safe, 1.8 Cubic Feet Home Safe, Steel Security Safe with Digital Keypad and 2 Keys, Cabinet Safe with Fire-proof Bag, Protect Cash, Gold, Jewelry, Documents for Home, Hotel, 400x330x430 mm

Customer Reviews for VEVOR Safe, 1.8 Cubic Feet Home Safe, Steel Security Safe with Digital Keypad and 2 Keys, Cabinet Safe with Fire-proof Bag, Protect Cash, Gold, Jewelry, Documents for Home, Hotel, 400x330x430 mm

51L No

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466 reviews
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Dave Garcia Dave Garcia
Mr
60L Yes
Mr 1
Please everyone never buy from vevor they won't refund or accept return. I received a damaged product safe box like this and they are offering $35 to get repaired? The door is not opening and arrived dameged on one side. This company is a joke.
1 people found this helpful
Customer Service Reply: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Helaas slechte service Helaas slechte service
teleurgesteld
60L Yes
Het product is OK gezien de prijs/kwaliteit verhouding, echter ontbreekt de verlichting zoals omschreven wat ik belangrijk vind en daarom voor dit model heb gekozen. Ik heb het voorstel gedaan een korting te geven zodat ik de verlichting zelf zou kunnen aanbrengen, het voorstel as 20 euro, wat de verlichting kost. En toen begon het ik moest met schermafdrukken aantonen wat er op de site van Vevor stond, ik voelde mij eigenlijk een leugenaar, niet echt klantvriendelijk en terug sturen zou voor Vevor duurder zijn en voor mij redelijk bewerkelijk. Klaarblijkelijk zag men in wel degelijk tekort te schieten omdat de vermelding was met verlichting en wilde men 10 euro reduceren de helft van de kosten van de verlichting, dus geloofde men mij wellicht weer niet. Ik laat het hier bij kortom zielig en niet echt klantgericht, dus een klant minder.
4 people found this helpful
Customer Service Reply: We hebben uw melding over dit probleem ontvangen en hebben hierover continu met u gecommuniceerd. We hebben u per e-mail een oplossing aangeboden en wachten nu op uw feedback. U kunt erop vertrouwen dat we u blijven volgen totdat het probleem volledig is opgelost. Houd de reacties op uw melding en e-mailberichten in de gaten.
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MIGUEL ANGEL MIGUEL ANGEL
LA CALIDAD MUY JUSTA MUY BASICA Y EBDEBLE
60L Yes
ES MUY BASICA COMO CAJA FUERTE NO SE VE NADA ROBUSTA NO CONTESTAN NOM REPETIRE TERNDRE QUE PEDIR OA OTRO PROVEEDOR MAS ROBUSTA
0 people found this helpful
Customer Service Reply: Hemos creado un ticket para que pueda dar seguimiento a este problema. Nuestro equipo de atención al cliente se pondrá en contacto con usted por correo electrónico y le proporcionará actualizaciones hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
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Jeremy Jeremy
Safe
62L No
Never received it in the mail but vevor gave my money back after 30 days. The 3 year warranty is paid for i Never got back.
0 people found this helpful
Customer Service Reply: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
David David
D
48L Yes
Toto je bohužel moje nejhorší nákupní zkušenost. Zakoupený trezor je od prvního dne nefunkční a po vložení baterií dochází k jejich nebezpečnému přehřívání. Trezor tedy nelze vůbec používat. Komunikace s firmou VEVOR je extrémně komplikovaná – jejich reklamační systém nefunguje, formuláře se blokují a není možné nahrát požadované podklady. Již téměř měsíc se snažím vyřešit reklamaci, bez jasného výsledku. Mám doma nový, nefunkční trezor, který může představovat bezpečnostní riziko, a řešení je stále v nedohlednu. Firmu VEVOR nikomu nedoporučuji. This is unfortunately the worst shopping experience I have ever had. The safe I purchased has been completely non-functional since day one, and after inserting the batteries, they overheat dangerously, making the safe unusable. Communication with VEVOR is extremely difficult. Their warranty and claim system does not work properly, forms get locked, and it is often impossible to upload the required evidence. I have been trying to resolve this issue for almost a month, without any clear outcome. I currently have a brand-new, defective safe at home that poses a potential safety risk, and the resolution still seems hopeless. I do not recommend VEVOR to anyone.
1 people found this helpful
Customer Service Reply: Upřímně se omlouváme za nepříjemnosti způsobené naším produktem. Plně chápeme frustraci, která může vzniknout v důsledku poruchy během používání. Snažíme se tuto záležitost co nejrychleji vyřešit. Aktuální informace o vašem problému vám poskytneme e-mailem; prosím, zkontrolujte si doručenou poštu, kde najdete další informace.
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Torrek Torrek
Qualité médiocre
48L Yes
Le produit: - Est arrivé abîmé, un des côtés du coffre est enfoncé, ainsi que la tôle intérieure! - Vis manquantes - Jeu d'environ 10mm dans la porte lorsque elle est verrouillée. 10mm! Même à un prix aussi bas, ca ne les vaut pas!
0 people found this helpful
Customer Service Reply: Nous vous prions d'accepter nos plus sincères excuses pour les désagréments occasionnés par notre produit. Nous comprenons parfaitement la frustration que peut engendrer un dysfonctionnement lors de son utilisation. Nous nous engageons à résoudre ce problème dans les plus brefs délais. Nous vous tiendrons informé(e) par courriel ; veuillez consulter votre boîte de réception.
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Anthony Anthony
Safe box
22L Yes
How am I suppose to review something I have not received yet????????????
0 people found this helpful
Customer Service Reply: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Robert Robert
Lost
22L Yes
Haven''t got it yet!!!!
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Alexandra Smadja Alexandra Smadja
Vevor safe
62L No
I didn’t received product yet. Why you ask me about review?
0 people found this helpful
Customer Service Reply: We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services. We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.
Salvador Buenrostro Salvador Buenrostro
Purchaser
62L No
The safe arrived badly damaged and vevor refunded the purchase price
0 people found this helpful
Customer Service Reply: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."

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