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VEVOR RV Steps, 4-Step RV Stairs, 199.58KGS Load Capacity, Thickened Carbon Steel, With Handrail, Non-Slip Steps for Safe Entry and Exit, Suit for RV, Trailer, Camper Steps

Customer Reviews for VEVOR RV Steps, 4-Step RV Stairs, 199.58KGS Load Capacity, Thickened Carbon Steel, With Handrail, Non-Slip Steps for Safe Entry and Exit, Suit for RV, Trailer, Camper Steps

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Customer Reviews

4 Out of 5
Based on 110 reviews
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Andreas Grimm Andreas Grimm
Herr
Hallo und guten Tag meine sehr geehrte Damen und Herren. Habe die zweistufige Leiter von VEVOR mit Handlauf gekauft. Habe die Treppe nach dem Zusammenbau vor meinem Whirlpool aufgestellt und schon einen Tag später Rost an einigen Stellen festgestellt, habe auch Bilder zugeschickt, aber leider keine Antwort bekommen. . Schade für den nicht so guten Kundenservice. Ansonsten eine gute Treppe. Vielen lieben Dank.
0 people found this helpful
Customer Service Reply: Hallo! Wir freuen uns sehr, dass Sie uns Ihr Einkaufserlebnis mitteilen. Es hilft uns sehr, uns zu verbessern. Wir leiten Ihr Feedback an das zuständige Team weiter, um notwendige Optimierungen vorzunehmen. Nochmals vielen Dank für Ihren wertvollen Beitrag! Es tut uns leid, dass unser Produkt Ihnen Probleme bereitet hat – wir wissen genau, wie frustrierend eine Fehlfunktion während der Nutzung sein kann. Wir möchten das Problem schnell für Sie lösen!
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David Betts David Betts
Owner
The handrail was the wrong length. To make it fit, I had to modify it using my own metal tubing. Extremely inconvenient. I do not recommend this product.
2 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for letting us know your concerns. We’re sorry for the trouble this has led to. To receive more assistance, check our "Contact Us" page online, in the bottom navigation bar. Submit a ticket there for any unresolved issues—our after-sales team is standing by to help quickly. We appreciate your understanding.
David Fultz David Fultz
Junk
They wobble, are slippery, and the handle is on the wrong side and blocks the RV door. Attempted to return and customer service was horrible. After filing a claim with PayPal I was refunded.
0 people found this helpful
Customer Service Reply: "Hi there! We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Also,we have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again. "

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