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VEVOR Rubber Threshold Ramp, 5 cm Rise Threshold Ramp Doorway, Recycled Rubber Power Threshold Ramp Rated 15 tons Load Capacity, Non-Slip Surface Rubber Solid Threshold Ramp for Wheelchair and Scooter

Customer Reviews for VEVOR Rubber Threshold Ramp, 5 cm Rise Threshold Ramp Doorway, Recycled Rubber Power Threshold Ramp Rated 15 tons Load Capacity, Non-Slip Surface Rubber Solid Threshold Ramp for Wheelchair and Scooter

5 cm
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Customer Reviews

4 Out of 5
Based on 190 reviews
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135 reviews
Gerry Conway Gerry Conway
Debacle!
8.9 cm
Purchased 29 August, but on 14 September Vevor advised the product was lost, refused to dispatch a replacement, and issued a refund requesting the product not be accepted if it subsequently arrived. On 15 September I placed a new order for the replacement product. On 16 September the original order unexpectedly arrived and, as Vevor requested, it has remained at the front door unopened. On 26 September Vevor advised the second order may be lost and that we could either wait longer or request a refund. I haven’t responded to that advice, so by default I am continuing to wait. Today (29 September) Vevor emailed a reminder regarding a response to their 26 September advice and separately requested a review for the first order which the website now acknowledges has been delivered. So: 1. Did Vevor intercept the second delivery once they realised the first one had occurred, but not advise me of this? 2. Do I now accept the first delivery and, if so, what do I do if the second one arrives? 3. How is it that 2 different couriers can both “lose” this product? It is not small or light. 4. Why has the communication from Couriers Please, PF Logistics, and Vevor been so spectacularly inadequate?
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Customer Service Reply: Dear Valued Customer,Thank you for your feedback. We understand your concerns and sincerely want to resolve this matter as quickly as possible.We kindly ask for your cooperation in providing the requested details via email, as they are necessary for us to investigate and assist you properly. Please rest assured that we only request the information needed to resolve your case and appreciate your support and understanding.We will continue to follow up until the issue is fully resolved. Please monitor your ticket replies and email notifications.Thank you for your patience and cooperation.
don don
facilities
7.6 cm
please contact us about reverse direction arrows for exiting down the ramp from garage entry and exit doors 12ft or 4 ramps, we purchased 4 so far and want 4 more, however, we need to know about the yellow arrows, thanks for the consideration and communication
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Graham Graham
Good ramp, not wide enough for a typical wheelchair accessible door
7.6 cm
I wish this was available in a wider option, like the 1" ramp. It works great, but the side tapers mean the top of the ramp is quite a bit narrower than the door, and only just wider than wheelchair wheels. The top of the ramp should be full width of the door (36'), with the bottom being wider to suit the taper
0 people found this helpful
Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
Malek B Malek B
Fedex is terrible shipping partner
10.2 cm
Product is good Fedex is terrible shipping partner! I recommend finding another shipping company
0 people found this helpful
Customer Service Reply: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Also, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Chris L Poetoehena Chris L Poetoehena
Customer
8.9 cm
Never received the product and Never received the refund. VERY DISAPPOINTED WITH VEVOR PRODUCTS AND SERVICE.
0 people found this helpful
Customer Service Reply: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.

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