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VEVOR Rollator Walker with Seat for Seniors, Ultra Compact 3-Fold Rolling Walker, Lightweight Aluminum Mobility Walking Aid with PU Solid Wheels, Adjustable Handle, Cup & Cane Holder - Supports 136kg

Customer Reviews for VEVOR Rollator Walker with Seat for Seniors, Ultra Compact 3-Fold Rolling Walker, Lightweight Aluminum Mobility Walking Aid with PU Solid Wheels, Adjustable Handle, Cup & Cane Holder - Supports 136kg

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di*** di***
could be a great Walker but it keeps falling apart
could be a great Walker but it keeps falling apart 3
I bought this Walker about 2 months ago. Within the first week nuts and bolts were falling off. I repaired the first one. Then it kept happening with different nuts and bolts. My husband put some new lock nuts on them and they hold longer. Within the first week one of the brakes broke. Then within a month the other one broke. They aren't repairable because the cables are all inside the frame. My husband is very handy and he couldn't figure a way to repair the brakes. I'm very disappointed because I accrual like this Walker in many ways. The seat is very comfortable and the bag is handy, although it has to be empty to fold the Walker. I like how easily the Walker folds. I like the big wheels, I like the step knobs on the back that help you pop it up on a curb. I wish it didn't keep falling apart asks the brakes were repairable.
1 people found this helpful
Customer Service Reply: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We have assigned a specialist to reach out to you via support ticket #[Ticket Number 464275582367744] within 48 hours to provide an appropriate solution. Please check the email address associated with your order and reply to us there.
Brian Guillotte Brian Guillotte
Mr
Screws keep getting loose and sometimes the nut fall off. I lost three of them and replaced them with some I had at home. I am disappointed with this product.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
he*** he***
piss poor and dangerous behaviors
The device was delivered with the brakes not functioning properly, I as a 64-year-old disabled man fell due to the lack of professionalism at the Warehouse. This device by nature is for mobility for disabled folks. But yet the shipper failed to ensure the only safety device the walker has its brakes would function before shipping. They failed. I fell and have injured myself I've requested a replacement that is verified to be functional from Vevor. We will see if they have any amount of curtesy and take responsibility for their failure and frankly unforgivable behavior. And I've tried and tried to upload a video for you but ummm the site won't let it upload
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We are waiting for your response by support ticket #[Ticket Number 1794088323028], please reply to us ASAP. We usually reply to you within 48 hours after receiving your response.
me*** me***
Poor customer service
Beware of customer (dis)service. This rollator lost 2 screws and collapased while my 92 year old mother was using it. I requested return, repair,replacement information. 12 days and 10 automated emails later, still no resolution. My Mom liked the walker and would have bought another, if not for the customer (dis)service.
1 people found this helpful
Customer Service Reply: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Rusty Rusty
Owner
We really like the walker. The design makes it a lot easier to use in the yard or on our walks, the wheels go over the terrain better, it folds up and loads in vehicle easy and takes up less room.... However within the first week 2 screws fell out of seat area and a part from a wheel brake fell off...
1 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Gary Gary
Mr.
Rollator works great in tight places, turns on a dime and seat is helpful when too tired to walk. Only negative is the brakes broke right away. Plastic brake levers are not a reasonable material to make brake levers out of.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Grampdad Grampdad
old man
the right wheel shimmies violently. I have to stop walking to get it to stop. Tried to tighten the screws above the pivot point but the screw head stripped.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Dorien Dorien
Rollator lichtgewicht
De rollator voldoet aan de specs die ik zocht, qua gewicht, breedte, hoogte, en wielmaat. In het gebruik lopen alle bouten en boutjes los, die moet je dus zelf weer terugplaatsen, nu met loctite. En het zitgedeelte pakt maar minimaal, dus tijdens het lopen tordeert het hele apparaat. Ik zou hem dus nooit adviseren, als je niet zelf heel handig bent met repareren en verbeteren
2 people found this helpful
Customer Service Reply: We hebben een ticket voor u aangemaakt om dit probleem op te volgen. Ons klantenserviceteam neemt per e-mail contact met u op en houdt u op de hoogte totdat het probleem is opgelost. Controleer uw inbox zo snel mogelijk op onze berichten.
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walker walker
Walker Broke
Walker Broke 1 Walker Broke 1 Walker Broke 1
I bought this walker for my 94 year old mother. It seemed to working fine, but she began complaining the when she sits on it that the bolts on the arms dig into her legs/thighs -and she is not a large person at 170# or so. Last week in the middle of the night I was awakened by screams for help from my mother. When I got to her she was laying on the floor about a foot from her bed and the walker was leaning on her. I found that one of the wheels snapped and broke causing her to fall. Apparently the walker is not designed well if the plastic leg snapped like it did. Fortunately, no major injuries. Just a swollen hand where she hit the floor. IF you have an older person in your life this may not be the walker for them.
8 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
RC RC
Princiiple Engineer
The brake cables became detached from the handles, a poor engineering design!
2 people found this helpful
Customer Service Reply: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.

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