Customer Reviews for VEVOR Rock Tumbler Kit, 3.6kg Rock Polishing Kit, 4 Speed Settings 9-Day Polishing Timer Stone Polishing Kit, Double Barrel Rock Polisher with Adapter, Rock Polisher for Adults and Kids

Disappointed! The tumbler works for anything between 15min to 5hrs and then just stops. When I press play it doesn’t turn by itself I have help it along. Wasted my money☹️☹️

It started off okay but the left-hand side keep stopping all the time. The right hand side continues to go.

le polissage souhaité n'est pas atteint. Les pierres sont mat mais pas brillantes.

intended use for rust removal on tools

The tumbler ran for 3h and stopped, it wont turn back on.... complete waste of money

I am still trying to resolve my complaints with the company, and despite sending videos and lengthy explanations, they are just stalling the refund. I am an experienced tumbler, so I knew what I was doing. After a nine day cycle, I turned the unit off at the wall and after that, the electrics were gone. I had read some bad reviews but for the price thought I’d give it a go and if it lasted a year, so be it - but, less than two weeks is a joke. Save your money and buy a good quality unit l like I should have done.

Only got 1 stage done and now it's running intermittently and just stopping was hoping to see what the rock's would turn out like 😞

I got this rock tumbler under recommendation from a friend who uses a similar one. He spoke very highly of VEVOR's customer service and products, however the rock tumblr I ordered did not function for more than an hour at a time before completely failing and not turning on at all despite following the instructions. I figured it was a fault with the unit itself, and my disappointment was made that much worse when I reached out to their support team hoping to get a replacement unit only to recieve a dismissive response (that reads as AI-generated) in which I was told to use an altenrative power cable - which we do not have and use of just any cable would invalidate a warranty; or perhaps it was "loose wiring," with an implication we should fix this ourselves. To top it all off the response from staff to my complaint in which I detailed that the unit would not turn on, they responded by saying "it isn't powered on," and I was simply gobsmacked by the ridiculously poor response in spite of sending a video in which I displayed correct connection to a wall outlet with a surge protector, and demonstrated how the unit would not power on. I communicated an interest in returning the defective unit I have for a functioning replacement, but now I have had this utterly incomprehencibley rude wave-of-the-hand dismissive response from the VEVOR team I am questioning whether I have any interest in using VEVOR products ever in future. I am beyond let down, I am angry. Not only were we delivered a product that did not work as advertised, a faulty puece of equipment, but the reaponse to our trying to ammend what is a faulty product on behalf of VEVOR is a response to the tune of "that sounds like a you problem," Disappointed is an understatement. Based on my customer service with VEVOR at this stage and experience with their product I would not recommend buying anything from VEVOR.