Customer Reviews for VEVOR Rock Tumbler Kit, 3.6kg Rock Polishing Kit, 4 Speed Settings 9-Day Polishing Timer Stone Polishing Kit, Double Barrel Rock Polisher with Adapter, Rock Polisher for Adults and Kids

I got this rock tumbler under recommendation from a friend who uses a similar one. He spoke very highly of VEVOR's customer service and products, however the rock tumblr I ordered did not function for more than an hour at a time before completely failing and not turning on at all despite following the instructions. I figured it was a fault with the unit itself, and my disappointment was made that much worse when I reached out to their support team hoping to get a replacement unit only to recieve a dismissive response (that reads as AI-generated) in which I was told to use an altenrative power cable - which we do not have and use of just any cable would invalidate a warranty; or perhaps it was "loose wiring," with an implication we should fix this ourselves. To top it all off the response from staff to my complaint in which I detailed that the unit would not turn on, they responded by saying "it isn't powered on," and I was simply gobsmacked by the ridiculously poor response in spite of sending a video in which I displayed correct connection to a wall outlet with a surge protector, and demonstrated how the unit would not power on. I communicated an interest in returning the defective unit I have for a functioning replacement, but now I have had this utterly incomprehencibley rude wave-of-the-hand dismissive response from the VEVOR team I am questioning whether I have any interest in using VEVOR products ever in future. I am beyond let down, I am angry. Not only were we delivered a product that did not work as advertised, a faulty puece of equipment, but the reaponse to our trying to ammend what is a faulty product on behalf of VEVOR is a response to the tune of "that sounds like a you problem," Disappointed is an understatement. Based on my customer service with VEVOR at this stage and experience with their product I would not recommend buying anything from VEVOR.