Customer Reviews for VEVOR Retractable Hose Reel, 130 ft x 1/2 inch, 180° Swivel Bracket Wall-Mounted, Garden Water Hose Reel with 9-Pattern Nozzle, Automatic Rewind, Lock at Any Length, and Slow Return System

Bought this last year, fitted it. Never used it until today. Pulled the hose out, did the job. Went to pull the hose to reel back in, didnt work. Hose is now just like my last one laying on the ground making a mess. Contacted CS on chat they didnt resolve it they just created a BS ticket to hopefully waste time to get me out of warranty. I have to wait for an Email, ridiculous just like they asked for a video of the fault. Seriously, just a lot of wasting time so I may miss the email and miss the cut off for the return. I know these tricks, how about being a good retailer and swapping it!

Finally got around to installing this unit today. Something is plugged up on the inside as almost no water will flow through the unit. Tried to back flush it and absolutely no water will pass through it that way

Everything internally is plastic. The belt inside looks like a zip tie. I've only had it about a month and i've used it a handful of times. It has jammed a couple times. For 75$ if it lasts 2-3 seasons, I would say it was worth it. I doubt it's going to last that long.

I am updating my review. Of the 4 I own, 2 have failed. They do not get used that much but the spring or retrack mechanism seemed to 'let go', when the hose was about 50% extended I heard a bump, bump, bump sound like a spring released. Now it only retracts about half way.

Seems cheap. Stiff hose, leaking o ring after short time use, low quality feeling. For the price you can get a better product. Usually VEVOR is good but this is not.

Very poor quality,, bought 2 years ago and stored in side in winter and the retractable hose wont go back in

Received this as a Christmas gift and installed it this week after our driveway was completed. Very disappointing as there isn't any pressure. Pressure at the faucet is strong, but the hose pressure is terrible.

Just like everything I've bought from Vevor, it's complete trash with no customer support. I'm done with this shitty company.

The hose is very flimsy and kinks easily.The pressure is very low due to the orifice of the connector. Not worth the money.I highly recommend you find another brand and dont waste your money on this one.

The hose and reel seem like good quality. The extra handle works well. I have a competitors reel for my backyard and I must say the retraction on this is painful. I understand having a slow retraction so the hose and handle don’t slam into anything, but I have to guide the hose back by hand otherwise the retraction stops completely. I looked at the instructions and insured that the water was turned off and open on the end so less water is in the reel. Doesn’t make a difference. Still a very slow retraction where I have to guide it back.