Customer Reviews for VEVOR Retractable Hose Reel, 130 ft x 1/2 inch, 180° Swivel Bracket Wall-Mounted, Garden Water Hose Reel with 9-Pattern Nozzle, Automatic Rewind, Lock at Any Length, and Slow Return System

Customer service has been horrible. I reached out because I ordered 2 hoses. One came in, the other said for me to contact vevor. I contacted vevor they said I needed to contact the shipper. I asked them if they could because I didn’t know what to ask the shipping company and I shouldn’t have to. They said they would reach out. They didn’t and not my hose was shipped back to vevor. They refunded me partially I’m still waiting for 17 dollars because they didn’t refund my sales tax or the 3 year warranty that I purchased. All in all this has been a pain from start to finish. I’ve waited days and days to hear back from there 24/7 live chat. I’m not satisfied with the product you’re selling and for the price I could have gone to Lowe’s or Home Depot and bought a brand that wasn’t going to waste my time as a customer. Lesson learned do a little digging online and you’ll see these reviews pop up. Don’t believe all the 5 star hype. The product might be fine but the customer service support is very lacking and not worth all this hassle.

The reel worked just fine but the 100' 1/2 " hose did not provide enough pressure to wash car. Pressure has not been an issue at our house ever. Bought a 65' 5/8" version that works much better but still not as much pressure as a 50' 3/4" garden hose. I guess a 3/4" hose is just too big and heavy for one of these fairly compact reels.

Never buy anything from this company.

Shows delivered to receptionist. Sorry but there is no receptionist at my home... Didn't receive. This is the second hose I've purchased with issues. No issues outside of this item. Seems like a scam

Usually very happy with Vevor products. I have the same size hose but the Gardena brand. I've had it for a few years and it works great. Thought I would save some money and trust in the quality of Vevor and bought this one. Unfortunately, after about 10 months the retracting spring stopped working. My mistake, I didn't keep track of the date and went 3 weeks past the one-year warranty and the only thing Vevor would offer was a $20 rebate. I couldn't even buy a replacement tension spring. It would be really nice if they offered that, given that many people have experienced the same problem with the tension spring failing. Other than the spring, the build quality is as good as the Gardena. But if it fails after year then maybe it's worth investing the money in a better version.

We bought 2 of these for our church and they are simply not functional for the water pressure needed for this distance. If you don't need any real pressure, these are great They come out and retract great and do not bind up in the return. (might actually retract a little too fast) The post they sit on is plastic and would be better if it were metal

Restricts water flow to much to even use a sprinkler

Ik ben helaas helemaal niet tevreden over dit product. De aansluitstukken voor de sproeikop zijn niet volledig compatibel met de slang. Ze passen wel op sommige producten die uit China afkomstig zijn, maar zelfs daarbij komt het regelmatig voor dat de sproeikop vanzelf loskomt van de slang, waardoor het water ongecontroleerd wegstroomt. Daarnaast ontstaat er drukopbouw en zwelling in de slang ter hoogte van de aansluiting wanneer de sproeikop gesloten is. Dit kan er uiteindelijk toe leiden dat de slang op die plaats barst. Een ander probleem dat ik bij andere merken die ik eerder heb gebruikt nog nooit ben tegengekomen, is het mechanische geluid dat ontstaat wanneer er water stroomt. Dit geluid is soms storend, maar heeft in mijn geval ook een onverwacht voordeel gehad. Als de kraan openstaat terwijl de sproeikop gesloten is en de sproeikop en slang van elkaar zijn losgekomen, kan het geluid ervoor zorgen dat je merkt dat het water onnodig wegstroomt. Natuurlijk zou dit helemaal niet mogen gebeuren. Ook wanneer de kraan openstaat, zou er geen water moeten blijven stromen wanneer de sproeikop gesloten is. Tot slot had ik vooral verwacht dat de aansluiting van de sproeikop voorzien zou zijn van een stopfunctie. Beide aansluitstukken zijn echter van het open type en beschikken niet over een stopmechanisme. Dat vind ik een belangrijk nadeel. Qua uiterlijk zou ik het product misschien 5 sterren geven, maar wat betreft gebruiksgemak en functionaliteit vind ik 3 sterren eigenlijk nog te veel.

Never received my order don’t have yet and it’s be advertised everywhere

I just got it and hooked it up. I have buyers remorse. The hose has low flow and feels really cheep. I ran my 1/2 inch hose side by side from another valve. The flow is not even close.