Customer Reviews for VEVOR Retractable Hose Reel, 130 ft x 1/2 inch, 180° Swivel Bracket Wall-Mounted, Garden Water Hose Reel with 9-Pattern Nozzle, Automatic Rewind, Lock at Any Length, and Slow Return System

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Hose Reel retracting mechanism broke after 4 months.

I would way rather the Costco one I got for less money this one the lid fall off and and it gets stuck putting back in

Never received item, messaged a number of times about this with no avail, said they can't do anything about it.

poor custumer services wrong item requested for exchange but never reply would be 0 star

Customer service has been horrible. I reached out because I ordered 2 hoses. One came in, the other said for me to contact vevor. I contacted vevor they said I needed to contact the shipper. I asked them if they could because I didn’t know what to ask the shipping company and I shouldn’t have to. They said they would reach out. They didn’t and not my hose was shipped back to vevor. They refunded me partially I’m still waiting for 17 dollars because they didn’t refund my sales tax or the 3 year warranty that I purchased. All in all this has been a pain from start to finish. I’ve waited days and days to hear back from there 24/7 live chat. I’m not satisfied with the product you’re selling and for the price I could have gone to Lowe’s or Home Depot and bought a brand that wasn’t going to waste my time as a customer. Lesson learned do a little digging online and you’ll see these reviews pop up. Don’t believe all the 5 star hype. The product might be fine but the customer service support is very lacking and not worth all this hassle.

The reel worked just fine but the 100' 1/2 " hose did not provide enough pressure to wash car. Pressure has not been an issue at our house ever. Bought a 65' 5/8" version that works much better but still not as much pressure as a 50' 3/4" garden hose. I guess a 3/4" hose is just too big and heavy for one of these fairly compact reels.

Never buy anything from this company.

Shows delivered to receptionist. Sorry but there is no receptionist at my home... Didn't receive. This is the second hose I've purchased with issues. No issues outside of this item. Seems like a scam

Usually very happy with Vevor products. I have the same size hose but the Gardena brand. I've had it for a few years and it works great. Thought I would save some money and trust in the quality of Vevor and bought this one. Unfortunately, after about 10 months the retracting spring stopped working. My mistake, I didn't keep track of the date and went 3 weeks past the one-year warranty and the only thing Vevor would offer was a $20 rebate. I couldn't even buy a replacement tension spring. It would be really nice if they offered that, given that many people have experienced the same problem with the tension spring failing. Other than the spring, the build quality is as good as the Gardena. But if it fails after year then maybe it's worth investing the money in a better version.