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VEVOR Retractable Hose Reel, 130 ft x 1/2 inch, 180° Swivel Bracket Wall-Mounted, Garden Water Hose Reel with 9-Pattern Nozzle, Automatic Rewind, Lock at Any Length, and Slow Return System

Customer Reviews for VEVOR Retractable Hose Reel, 130 ft x 1/2 inch, 180° Swivel Bracket Wall-Mounted, Garden Water Hose Reel with 9-Pattern Nozzle, Automatic Rewind, Lock at Any Length, and Slow Return System

Customer Reviews

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481 reviews
Ellis Ellis
Homeowner
This device has a weak water stream compared to other garden hoses. If water pressure is important to you, then buy 5/8 hose instead of 1/2 inch hose.
0 people found this helpful
Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Thank you for your valuable feedback,it helps us improve and continue serving you better."
Stinkycheeks Stinkycheeks
130 foot Retractable hose reel
One good thing but several not so good of things. The length of the hose is great, but the length and size of the hose is also detrimental if you don't have the pressure and flow to push the water through such a small sized hose. I have half the pressure I normally would with a larger hose. Also, the crimped end of the hose leaks non stop (where the sprayer gets twisted on).
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Shellee Shellee
Not that great
Stopped retreating the hose after about 11 months
1 people found this helpful
Customer Service Reply: Dear valued customer, We appreciate your feedback. Sincere apologies for any inconvenience you’ve experienced. For fast assistance, visit our "Contact Us" section online—our after-sales team will help promptly. Thank you for your understanding.
Keven Keven
Ok but…
Was excited to receive the item. Unboxed it and everything looked good. Installation was pretty cut and dry. The main complaint is that there’s just not a whole lot of pressure or volume in the hose and I’m guessing it’s because it’s such a small hose in diameter. Will probably end up having to replace it.
1 people found this helpful
Customer Service Reply: To our valued customer, thank you for your patience and willingness to cooperate. We’re actively working through your concerns and are determined to find a solution that meets your needs. Please keep checking your ticket and email for periodic updates on how things are going. Don’t hesitate to reach out if you have more questions or need further assistance.
Nicholas Malloy Nicholas Malloy
Warranty issues
They don’t stand by there warranties. I’ve purchased MULTIPLE things and they never stay by there warranties. My company is done investing money to this company
1 people found this helpful
Customer Service Reply: Dear esteemed customer, your patience and cooperation are greatly appreciated. We’re putting in all our efforts to address your concerns and are striving to find a solution that satisfies you. Keep checking your ticket and email for regular updates on the progress. For any more help or queries, feel free to get in touch.
PK PK
No way to turn off on hose nozzle
You can't turn this off at the end of the hose with either attachment. The only way to turn the water off is to go to the faucet and turn it off there. The attachments do not have the ability to turn the water off when you are done using it. You have to go to your faucet, turn it off and then retrack the hose. Everything is plastic.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for letting us know. Sorry for any issues. Our after-sales team stands by via "Contact Us" online to resolve this fast. Thank you for understanding.
Timothy Winkle Timothy Winkle
Poor quality control of products
I received this with no shipping damage. However after opening and going through the entire process of mounting bracket and hanging reel, I couldn't attach connection hose to water faucet because the attachment coupling was "oval" in shape and not "round" like it should be. My choice was to repair at my own expense or go through the trouble of repacking everything and returning for replacement which is a lot of trouble. This could all be avoided by having good quality control!!!!
1 people found this helpful
Customer Service Reply: Dear esteemed customer, your patience and cooperation are greatly appreciated. We’re putting in every effort to address your concerns and are striving to come up with a satisfactory solution. Be sure to check your ticket and email regularly to get the latest progress updates. For any more help or queries, feel free to contact us.
Ken Blackledge Ken Blackledge
Mr
Mr 1 Mr 1
Hose will not retract. Sent pictures no response. Should be covered under the one year warranty Buyer Beware !!
2 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
JOSHUA JOSHUA
Mr
Item failed after having it for a week.. not satisfied..
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Carl Thomasson Carl Thomasson
Owner
I am very disappointed in the pressure. We cannot even use a small sprinkler at the end of the hose. Sent in a report and after 2 days we have not gotten a response. Therefore I am not giving this a good review..
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.

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