Customer Reviews for VEVOR Electric Winch 13500lb/6123kg, Steel Cable Recovery Winch 12V, Power Winch with Wireless Remote Control, Handlebar-Mounted Rocker and Powerful Motor for Boats, UTV, ATV Wrangler Accessories

The 18,000 pound winch that I purchased came in with a broken part and after emailing back-and-forth with vector I was told the replacement part would be shipped to me at this point I have never received a part or any further emails in regards to making sure the part was received. I wouldn’t recommend purchasing from someone like this.

Buongiorno questo articolo non mi è stato ancora consegnato anche se dal sito risulta consegnato, mi potreste dare maggiori dettagli? Grazie

I installed this winch on March 18th by May 5th, 2026, the "In" Solenoid went bad. After talking to customer service, they need a video of the winch not working, and they don't have any replacement parts. Don't waste your time or Money

Winch in second use broke on the gear side

Broke the very first time we used it. Customer service has been horrible, they blamed me for it breaking it. We spent extra time and money to make sure the winch was secured on a steel plate through the frame of my trailer. We mounted the winch guide to a steel angle. Pulled (1) 5,000lbs shipping container onto our gooseneck trailer and the threads pulled out of the cheap nuts they send with it. We would have replaced the nuts as they looked cheap, but they are square and were custom to the winch mounting bracket. Don’t buy anything from Vevor if you want customer service and or quality, as they will not stand behind their products.

Item came severely damaged tried my hardest to return the item customer support refused to send me a return label. They also refused to help in anyway told me they can send me $45 and then the next day said they can only send $40 very confused but they in no way shape or form intend to help. They’re only goal is to collect your money and once they do so you’re stuck with whatever they sent you I simply wanted to just return the item it came with both of the top bars bent the entire winch was u shaped a little and would not sit flat on a piece of metal to bolt it down. The electrical compartment was completely smashed since they shipped it upside down, and the weight of the winch tore through all of the Styrofoam and smashed the electronic box smashed the remote Damage the wires it was just a big mess. The winch was hanging out of the side of the box before I even opened it cracking on the metal. The stickers were basically tore off from all the rubbing the handle was broke off the selector that allows the winch to free spool. I sent them multiple pictures and they just kept saying that I needed to send them more pictures I sent them over 30 pictures of all the damage and overall the quality was just terrible their advertising a nice brand new product and what you receive is very far from something nice it will be smashed to crap and they will not alow you to return it and the customer service department they’re from India or a Third World country

Bought in September 2025. In January it quit going in . I checked all wiring and contacted the warranty return department. Its weeks later. Still getting the run around. Just send me a new control box and fix it!! But no. Were having our technical department look in to it. It doesn't go in what more is there to look into?? The fitting for the controller is very flimsy and broke trying to pull controller end off. A metal piece would give it some strength.

Sent wrong item i want synthetic rope they sent steel cable and wont make it right vevor sucks

Used the winch 2 TIMES! both times it has worked fine. Third time it is completely dead, battery good, motor getting power on all three connections. contact Vevor chat total waste of time, its AI !

I haven’t had time to set it up yet as soon as I have set it up it looks like it would be good. It’s heavy, but it’s for pulling logs into a trailer so I’m sure it’s gonna work. My thought is how long it’s gonna last what so I said everything up next month I will be back.