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VEVOR Electric Winch 13500lb/6123kg, Steel Cable Recovery Winch 12V, Power Winch with Wireless Remote Control, Handlebar-Mounted Rocker and Powerful Motor for Boats, UTV, ATV Wrangler Accessories

Customer Reviews for VEVOR Electric Winch 13500lb/6123kg, Steel Cable Recovery Winch 12V, Power Winch with Wireless Remote Control, Handlebar-Mounted Rocker and Powerful Motor for Boats, UTV, ATV Wrangler Accessories

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Customer Reviews

4 Out of 5
Based on 188 reviews
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enzo simili enzo simili
Rien
Je n'ai jamais reçu cette article. Apparemment il s'est perdu... Je etait rembourse.
0 people found this helpful
Customer Service Reply: Nous avons constaté que le problème que vous aviez signalé a été résolu par e-mail. Nous sommes ravis que votre situation ait été prise en charge rapidement. N'hésitez pas à nous recontacter si vous avez d'autres questions. Par ailleurs, nous vous présentons nos sincères excuses pour l'expérience logistique insatisfaisante que vous avez vécue. Nous avons pris bonne note de ce problème et en informerons notre partenaire logistique afin d'optimiser le processus de livraison. Nous vous remercions pour vos commentaires, qui nous aident à améliorer nos services.
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Al*** Al***
Fattades artiklar
Fattades en fjärrdosa till min visch totalt värdelöst
3 people found this helpful
Customer Service Reply: Vi har skapat ett ärende för att följa upp detta problem. Vår kundtjänst kommer att kontakta dig via e-post och ge uppdateringar tills problemet är löst. Vänligen håll utkik i din inkorg efter våra meddelanden.
Rak Rak
Owner
Got 2 of these installed on my equipment trailer. Used to pulled containers onto my deck. They had a tough time handling 13000 lbs. One has started to make an awful grinding noise, now the 2nd is starting to do the same. Ive contacted customer service and sent them videos as they asked, now they've ghosted me and wont respond when it comes to warranty. Be warned.
1 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Fernando D. Fernando D.
Missing Parts
Missing Parts 1
Missing Parts ! Missing all the screws Misssing roller fairlead Missing fixed hooks screws
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Alberto Chacon Alberto Chacon
IAM PRO1
IAM PRO1 1 IAM PRO1 1 IAM PRO1 1
REQUEST A REFUND OF $459.51 FOR ELECTRIC WINCH ALREADY SENDED BACK. (MISSING PARTS AND DAMAGED)
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Trannel Trannel
Trash
Didnt send me all the parts what trash dont buy from here
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Alex Alex
Winch
Winch arrived with package damaged and the first time I go to use the winch it’s broken and now I’ve been waiting 2 weeks on customer service. I can’t really review this winch since it’s never worked. The customer service from this company has made me not want to order anything from here ever again.
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
williamscottharper19 williamscottharper19
Hdjjdidjjdb
Didn't receive
0 people found this helpful
Customer Service Reply: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.    Also we sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
William Botts William Botts
Owner
Winch came damaged from the shipper(fedex) and Vevor replaced the damaged part but did not com with the controller maybe the shipper lost it due to the damage caused by them
1 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re really sorry to hear that some items were missing from your order, that’s definitely not the experience we want for you.We have created a ticket and reach out to you shortly to confirm the details. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Mr Plow Mr Plow
Looks ok but zero warranty
few things failed right away so its basically a paperweigh
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.

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