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VEVOR Pottery Wheel, 11 inch Pottery Forming Machine, 450W Electric Wheel for Pottery with Foot Pedal and LCD Touch Screen, Direct Drive Ceramic Wheel with Shaping Tools for DIY Art Craft, Blue

Customer Reviews for VEVOR Pottery Wheel, 11 inch Pottery Forming Machine, 450W Electric Wheel for Pottery with Foot Pedal and LCD Touch Screen, Direct Drive Ceramic Wheel with Shaping Tools for DIY Art Craft, Blue

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Th*** Th***
Pottery wheel
Good little wheel but the foot pedal is garbage! Broke on second try!
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Andrew Andrew
Decent Starter Wheel
This pottery wheel is decent enough for me, since I'm a beginner and this is for a hobby. I like the size for the price. I also appreciate getting the starter tools than came with it. Unfortunately the foot pedal doesn't work at all, so I have to use the buttons. The buttons are fine, except that switching from clockwise to counter clockwise is glitchy, so it's hard to to swap.
0 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Persephone Mamoukari Persephone Mamoukari
Mrs
I bought this potters wheel 4 months ago. Without regular use and without any particular reason the digital screen has started to come off the plastic. Moreover, when I control the speed with the pedal, it is not possible to reduce the speed to 30 or 50. It can only be reduced until 150. Therefore, I need to completely switch it off in order to work, otherwise it keeps on spinning.
0 people found this helpful
Customer Service Reply: We extend our sincerest apologies for the inconvenience caused by our product. We fully comprehend the frustration that may arise from experiencing a malfunction during use. We are dedicated to addressing this matter expeditiously. We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.
Anthony Anthony
BUYER BEWARE... MEDIOCRE WHEEL, TERRIBLE SUPPORT FROM VEVOR!!
After I received this wheel it worked great the 1st time. The 2nd time the motor was making a HORRIBLE noise and slowed down to the point that any pressure and the motor would stop.... I contacted Vevor, after sending pictures and videos of the wheel and the issue they said that they would send out a "new motor"... I have not received the "new motor" or any indications it's been sent... It's been weeks!! Now I'm stuck with a pottery wheel I can't use and since they closed the repair ticket I cannot contact them again with the same issue... I was hesitant to leave a bad review because I thought they would stand behind their product, apparently not.... Buyer beware!! Cheap is CHEAP!!
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Jess Jess
waardeloos
traag en pedaal blijft hangen, waardeloos
1 people found this helpful
Customer Service Reply: We hebben uw ticket met betrekking tot dit probleem ontvangen. Ons klantenserviceteam zal uw probleem binnen 24 uur in behandeling nemen en u blijven helpen totdat aan al uw behoeften is voldaan. Houd de ticketreacties en e-mailmeldingen in de gaten.
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Jonathan Boyer Jonathan Boyer
Artist
I’m sure you’re familiar with the saying “you get what you pay for” well it’s never been more true. I didn’t expect a 75$ pottery wheel to be the greatest, but I did expect it to work for more than 2 sessions. This wheel lasted me all of 2 weeks before the motor died. I’m really glad I got the warranty on it! I opted for a refund rather than having them replace the wheel with the same garbage I bought.
0 people found this helpful
Customer Service Reply: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
Does not work Does not work
Nightmare
Wheel head does not spin, the wheel only makes a clicking noise. Dealing with customer service on this has also been a nightmare. I do not recommend purchasing from this company
0 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Horrible quality Horrible quality
Does not work
Wheel head does not spin, the wheel only makes a clicking noise. Dealing with customer service on this has also been a nightmare. I do not recommend purchasing from this company
0 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Karen Adams Karen Adams
This is not the wheel I would’ve bought if I would
The cons are the first one I got kept running even after you turned it off. I asked them to return my money. They wanted to give me originally 20% for something and I keep the thing that doesn’t work and then 33% and I keep the thing that doesn’t work finally they sent me a new one this thing doesn’t work with air dry clay. I’m not sure if it’s gonna be strong enough to work for with regular clay. The only prayer was the price. I definitely would’ve returned it and not gotten a new one if they would’ve let me. So basically if you buy something from them, you’re stuck with it.
1 people found this helpful
Customer Service Reply: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.

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