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VEVOR 10x20 FT Pop up Canopy with Removable Sidewalls, Instant Canopies Portable Gazebo & Wheeled Bag, UV Resistant Waterproof, Enclosed Canopy Tent for Outdoor Events, Patio, Backyard, Party, Parking

Customer Reviews for VEVOR 10x20 FT Pop up Canopy with Removable Sidewalls, Instant Canopies Portable Gazebo & Wheeled Bag, UV Resistant Waterproof, Enclosed Canopy Tent for Outdoor Events, Patio, Backyard, Party, Parking

10 x 20 ft White

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Steve Blunt Steve Blunt
10x20 Pop up Canopy
5.9 x 2.96 m
These leak like crazy in the rain and the Velcro has already ripped off on one or two corners that hold it to the post, not happy with them at all really, quite disappointed , will be returning it
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Patman Patman
Research before you buy
I purchased this 20 x 10 tent because it looked good and the price was great. Unfortunately, the quality is not good. I've now used it 5 times and each time, a different part breaks. I've had 3 cross-rails on the frame break, one of the feet break off, and one of the hooks on the canopy break off. I havent even used it in high winds. I ended purchasing a much better quality tent from a better brand. I will keep the canopy and the sidewalks but I will through out the frame because it is garbage. This purchase was a waste of money and Vevor products are normally good quality. I would avoid this tent at all costs and purchase something better.
1 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Josh Vlaming Josh Vlaming
Mediocre at best
White
Its probably fine for a family that wants to take it camping a few times a year, but as someone who uses it for my business I expect I'll only get this season and maybe part of next summer out of it if I'm lucky... and very very precious with it. It only came with 3 walls, while it doesn't specifically say it comes with 4, that seems a bit cheap. The fabric on the roof is almost see thru its so thin, (think dollar store kite) and the walls are the same. The frame seems about the same quality as the $100 Canadian tire version smooth for the first two uses, but not very confidence inspiring. The bag may as well be a garbage bag, its sooo thin and flimsy it will be a miracle if it lasts another 2-3 uses, theres threads coming out all over the place and the zippers barely worked out of the box. Don't get me started on the wheels.... why even add them if the bag is too flimsy to even support the area around the wheels. They just flop out of the way and you're left dragging the bag across the floor. Its a disposable tent, so purchase accordingly.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Boquet Boquet
Tonnelle
White
Problème de livraison: tres longue sans information de suivi Les informations de suivi ne sont pas en français Il faut contacter le chat pour avoir des informations de suivi
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Tor Sigwulff Tor Sigwulff
Bad tent, and bad customer service.
5.9 x 2.96 m
Bad tent, and bad customer service. 1 Bad tent, and bad customer service. 1 Bad tent, and bad customer service. 1
Really bad.!!! Brok Down, no Wind at all, skrues fall out, rod brakes. And no respons from VEVOR.! Not Even a year old, put up 3 times. 6 rods brok
1 people found this helpful
Customer Service Reply: We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved—please monitor ticket replies and email alerts.
ma*** ma***
Très fragile
2.95 x 2.95m
Très fragile  1
1 coup de vent et la tonnelle est hors d’usage
1 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Julie Julie
Disappointed
White
Disappointed  1
I received my tent with several parts broken and I’m extremely disappointed. I’ve contacted customer service and have been sending messages back and forth. Three weeks ago, they told me they were carefully reviewing my request, and I’m still waiting. Nothing has been done. I do not recommend this company to anyone.
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
LS1 LS1
Disappointing
5.9 x 2.96 m
Disappointing 1 Disappointing 1 Disappointing 1
The second time we used the tent, under a very light breeze, the metal frame broke in 2 places and the canopy, where the strong attach, also tore off in 2 places. We are now having to use zip ties and dowels when we use it. Very disappointed.
2 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Justin Dahms Justin Dahms
horrible quality
5.9 x 2.96 m
absolutely horrible tents they collapsed with a small breeze blowing the through. Asked for a refund and they offered me a 3rd of my money back. Never had an issue with vevor until now, very disappointed on how they are handling this.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Maria jose Aroca Mora Maria jose Aroca Mora
Devolucion
Dark Grey
Buenas el servicio de vevor es fatal quiero hace una devolución y es imposible, no volveré a comprar con ellos jsmss y por supuesto ni lo recomendaría GRACIAS UN SALUDO
1 people found this helpful
Customer Service Reply: ¡Hola! Lamentamos mucho que su experiencia con nuestro servicio posventa y atención al cliente haya sido decepcionante, y tomamos sus comentarios muy en serio. Le agradecemos enormemente que nos lo haya comentado; su opinión es fundamental para ayudarnos a solucionar este problema y mejorar. Hemos notado que el problema que reportó se resolvió mediante comunicación por correo electrónico. Nos complace que su problema se haya resuelto con prontitud. Si tiene alguna otra pregunta, no dude en contactarnos nuevamente.
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