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VEVOR 10x20 FT Pop up Canopy with Removable Sidewalls, Instant Canopies Portable Gazebo & Wheeled Bag, UV Resistant Waterproof, Enclosed Canopy Tent for Outdoor Events, Patio, Backyard, Party, Parking

Customer Reviews for VEVOR 10x20 FT Pop up Canopy with Removable Sidewalls, Instant Canopies Portable Gazebo & Wheeled Bag, UV Resistant Waterproof, Enclosed Canopy Tent for Outdoor Events, Patio, Backyard, Party, Parking

10 x 20 ft White

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Marg Marg
Owner
White
Owner 3
The tent is adequate, with quality commensurate with the price. However, the carry-bag zipper broke upon first use. This is an issue because it is a heavy tent for one person to manage - the wheeled bag functioning well is a necessity. Also, the sand-bags split when 3/4 filled with sand, so not durable enough for purpose either.
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Benjamin Rada Benjamin Rada
Love, hate
Dark Grey
Love, hate 3 Love, hate 3 Love, hate 3 Love, hate 3
So I bought this and first few months was amazing. It’s destroyed now after three years by part of it could also just be. I should’ve done a little bit of improvements with the nut and bolts that hold the joints together. I didn’t notice that we would be losing some of the nuts that are internal in the joint caps so my mistake was my son actually to my sons never really reminded me to either do Loctite on those nuts because they all backed out and structure started getting loose and every time we had an event it was already there, but was never improved. What is a very solid structure .
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality, and we are always working to improve. If there is anything specific you feel could be better, or if you need further assistance, please visit our "Contact Us" page, which you can find in the bottom navigation bar of our website.You can submit a ticket there, and our customer support team will reach out to you via email with updates until your concern is fully addressed.
Aj Aj
10x20 canopy
the canopy it’s self is great but the velcro sides aren’t great at all. it’s very time consuming putting the sides on and taking off and the quality of the velcro isn’t the best either.
0 people found this helpful
Customer Service Reply: Dear valued customer,thank you for bringing your concerns to our attention. We genuinely apologize for any inconvenience or frustration you may have experienced.
Melody Melody
Ms
2.95 x 2.95m
Ms 3 Ms 3
When I first opened the canopy there was a large defect(rip/tear 18inches) possibly compromising the waterproof capability. I haven’t used it yet so fingers crossed it is only a cosmetic issue and not affecting the waterproof ability. I reached out for a refund/replacement and they responded very quickly and offered me a partial refund which I accepted.
0 people found this helpful
Customer Service Reply: We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
Tim Bruder Tim Bruder
Owner
White
The corner ripped when I was putting it up. Had to sew it. Haven't used it since. I will see how it holds up next time I use it.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Kathryn Kathryn
Ms
White
The fabric quality is not great and mine tore in a couple of places after one use. The carry bag also tore with moderate use just turning it and dragging it. The frame is lovely and light though and easy to pop up and down. I'm a little disappointed in the quality of the fabric and how delicate it is considering it will be used outside a lot and in harsh weather.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Nicolas Nicolas
Attention, très fin comme tissus..
White
Pour le prix c'est tres cher..... Le tissus est très fin, le métal aussi, j'aurais plutôt vu ce type de produit en dessus de 100€ comparé d'autres. J'en ai commandé deux je vais essayer d'en renvoyer un car l'autre est déballé
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Lenna Lenna
No locking mechanisms
2.95 x 2.95m
I needed a cheap tent quickly and that's what I got. It works, but the canopy doesn't lock into place . If it rains it folds in on itself. The fabric is incredibly thin and will probably not last for very long. I am still happy to have it, it just needs some modifications.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Lamothe Lamothe
Association
Dark Grey
La tente ne fait pas 3m, mais 2m93 Les structures sont assez lourdes Sinon ça va. J’ai conseillé à des gens de l’acheter vu son prix. Rapport qualité prix excellent
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Russ Russ
Owner
2.95 x 2.95m
I hav not opened this one yet but I can only assume it's the same as the other peice of junk I got from this site
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.

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