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VEVOR 10x20 FT Pop up Canopy with Removable Sidewalls, Instant Canopies Portable Gazebo & Wheeled Bag, UV Resistant Waterproof, Enclosed Canopy Tent for Outdoor Events, Patio, Backyard, Party, Parking

Customer Reviews for VEVOR 10x20 FT Pop up Canopy with Removable Sidewalls, Instant Canopies Portable Gazebo & Wheeled Bag, UV Resistant Waterproof, Enclosed Canopy Tent for Outdoor Events, Patio, Backyard, Party, Parking

10 x 20 ft White

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68 reviews
Patman Patman
Research before you buy
10 x 20 ft White
I purchased this 20 x 10 tent because it looked good and the price was great. Unfortunately, the quality is not good. I've now used it 5 times and each time, a different part breaks. I've had 3 cross-rails on the frame break, one of the feet break off, and one of the hooks on the canopy break off. I havent even used it in high winds. I ended purchasing a much better quality tent from a better brand. I will keep the canopy and the sidewalks but I will through out the frame because it is garbage. This purchase was a waste of money and Vevor products are normally good quality. I would avoid this tent at all costs and purchase something better.
1 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Aj Aj
10x20 canopy
10 x 20 ft White
the canopy it’s self is great but the velcro sides aren’t great at all. it’s very time consuming putting the sides on and taking off and the quality of the velcro isn’t the best either.
0 people found this helpful
Customer Service Reply: Dear valued customer,thank you for bringing your concerns to our attention. We genuinely apologize for any inconvenience or frustration you may have experienced.
Larry Larry
Broke after 2 uses.
10 x 20 ft White
The rail broke after two uses. Not good quality at all.
0 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Warren Wieland Warren Wieland
10x20 pop up canopy
10 x 20 ft White
I buy I think a lot of your products a great majority of them are what they say they are and I like the products. But your 10x20 popup canopy. And the addition warranty I purchased completely suck. I tried to file for replacement after the top ripped with a light wind. Never could get a response. So those type items in the future I will be very careful about purchasing. Your warranty is a joke!!!
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Allan Gorman Allan Gorman
Tent
10 x 20 ft White
They came damaged in shipping.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Adam Minton Adam Minton
10 x 20 twnt
10 x 20 ft White
Would not recommend buying this if you want to use it more than once. All the attatchment points frayed and busted in light wind. Terrible quality for the money.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Luis Rodriguez Luis Rodriguez
Vevor has the worst customer service
10 x 20 ft White
I received a damaged item ($200) and their resolution is to issue a $20 refund. This guys are a joke
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Le Big Marc Le Big Marc
président
10 x 20 ft White
The two that i bought broke...a total lost for me !!
0 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for sharing your thoughts. We apologize for any inconvenience caused. For immediate assistance, please visit our online "Contact Us" section—our after-sales team will assist promptly. Thank you for your understanding.

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