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VEVOR  304.8 x 304.8 cm Pop up Canopy with Removable Sidewalls, Instant Canopies Portable Gazebo & Wheeled Bag, UV Resistant Waterproof, Enclosed Canopy Tent for Outdoor Events, Patio, Backyard, Party

Customer Reviews for VEVOR 304.8 x 304.8 cm Pop up Canopy with Removable Sidewalls, Instant Canopies Portable Gazebo & Wheeled Bag, UV Resistant Waterproof, Enclosed Canopy Tent for Outdoor Events, Patio, Backyard, Party

Dark Grey

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Marg Marg
Owner
White
Owner 3
The tent is adequate, with quality commensurate with the price. However, the carry-bag zipper broke upon first use. This is an issue because it is a heavy tent for one person to manage - the wheeled bag functioning well is a necessity. Also, the sand-bags split when 3/4 filled with sand, so not durable enough for purpose either.
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Zai Zai
Deseo recibir alguna solución
Dark Grey
El toldo es excelente se siente fresco, resistente y de buena calidad, solo que la bolsa transportadora es frágil se rompió el cierre y apenas tengo con él menos de 1 mes, cabe recalcar que tengo todas las precauciones debidas, quisiera alguna solución.
0 people found this helpful
Linnea Donnelly Linnea Donnelly
Low quality frame
Dark Grey
Frame did not stand up to wind. Had some decent wind one day when we had it up and despite it being sheltered by buildings, and tied down, the frame broke, which led to several pieces of it bending.
0 people found this helpful
Colleen Colleen
Ms
Dark Grey
Nice tent and frame, side walls are thin and limp and colour doesn't match tent
0 people found this helpful
Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
Dom Dom
Great Canopy for the price !!
Dark Grey
Great canopy for farmers markets and yard sale reason I gave it a low rating is because it’s not adjustable and one leg only has the three holes to lower it ! Other than that love all the extras included Velcro side walls and sandbags are legit !!! Thanks would buy again no problem!!
0 people found this helpful
Customer Service Reply: Dear valued customer, thank you for bringing your concerns to our attention. We genuinely apologize for any inconvenience or frustration you may have experienced. To assist you further, we recommend visiting our "Contact Us" page on our website, where you can reach out to our dedicated after-sales team.
Alicia Farley Alicia Farley
Canopy
Dark Grey
Zipper on bag broke after a month of having it. The top cover showing wear and tear after 6 uses. Besides all that love the side wall option.
0 people found this helpful
Customer Service Reply: Dear valued customer, We thank you for your feedback. Sincere apologies for any inconvenience this may have caused. Our after-sales team will assist quickly if you visit our "Contact Us" section online. Thank you for your understanding.
Melody Melody
Ms
2.95 x 2.95m
Ms 3 Ms 3
When I first opened the canopy there was a large defect(rip/tear 18inches) possibly compromising the waterproof capability. I haven’t used it yet so fingers crossed it is only a cosmetic issue and not affecting the waterproof ability. I reached out for a refund/replacement and they responded very quickly and offered me a partial refund which I accepted.
0 people found this helpful
Customer Service Reply: We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
Tim Bruder Tim Bruder
Owner
White
The corner ripped when I was putting it up. Had to sew it. Haven't used it since. I will see how it holds up next time I use it.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Kathryn Kathryn
Ms
White
The fabric quality is not great and mine tore in a couple of places after one use. The carry bag also tore with moderate use just turning it and dragging it. The frame is lovely and light though and easy to pop up and down. I'm a little disappointed in the quality of the fabric and how delicate it is considering it will be used outside a lot and in harsh weather.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Nicolas Nicolas
Attention, très fin comme tissus..
White
Pour le prix c'est tres cher..... Le tissus est très fin, le métal aussi, j'aurais plutôt vu ce type de produit en dessus de 100€ comparé d'autres. J'en ai commandé deux je vais essayer d'en renvoyer un car l'autre est déballé
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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