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VEVOR 10x10 FT Pop up Canopy with Removable Sidewalls, Instant Canopies Portable Gazebo & Wheeled Bag, UV Resistant Waterproof, Enclosed Canopy Tent for Outdoor Events, Patio, Backyard, Party, Camping

Customer Reviews for VEVOR 10x10 FT Pop up Canopy with Removable Sidewalls, Instant Canopies Portable Gazebo & Wheeled Bag, UV Resistant Waterproof, Enclosed Canopy Tent for Outdoor Events, Patio, Backyard, Party, Camping

White

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Karen Karen
Mrs
2.95 x 2.95m
Lovely looking marquee , easy to put up and pack up but very flimsy. On second use a manufacturer error prevented me from being able to pack it up. Requested refund.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Larry Larry
Broke after 2 uses.
The rail broke after two uses. Not good quality at all.
0 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Camille Heltman Camille Heltman
Owner
White
This tent is supposed to be fire rated there is no tag on the canopy so I cannot use it for food vending. I tried to return it they would not return it but offered me a $35 credit which I am still waiting for after 3 weeks. I have notified them three or four times about this. I now have to try to sell this to make my money back. Plus I had no idea there would be writing on the canopy advertising vevor tools. I could have overlooked the writing on the canopy and pointed it away from my customers but the fact that it is not tagged with a fire rating is too risky. Customer service was not very friendly or forthcoming to help me return the item for full payment.
2 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for letting us know your concerns. We apologize for any inconvenience caused. For further help, visit our online "Contact Us" page, found in the bottom navigation bar. Submit a ticket there for unresolved problems, and our after-sales team will resolve them promptly. Thank you for your patience.
Jesse freeman Jesse freeman
Part arrived damaged and offered no replacement part only partial money back
Dark Grey
Part arrived damaged. I believe at no fault to them or myself but just a general fluke. BUT when I reached out to have part replaced all they offered was a small portion of money back and told me to fix the problem myself. Not a way to stand behind their product.
1 people found this helpful
Bradley Goodacre Bradley Goodacre
Pop up canopy review
2.95 x 2.95m
The canopy doesn’t stay up on its own. Usually they have a lock so it doesn’t fold back down. I had to use a ratchet strap to keep it upright. You get what you pay for.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Danny Danny
Madre
Dark Grey
Primero necesita conducir 2horas it y vuelta para recoger el paquete a el taller de repartidor 😞 El momento son en casa abrir el paquete y ver el constucion es totalimente jodida y no puede utelizar Todo el hierro es strompea Ahora yo comunicar por semanas con Vevor para vuelta el paquete y recoger mi dinero de vuelta y hasta ahora no tengo un Bueno repuesto de Vevor , qué me parece no es bien por un compania esta grande solo el trabajo yo necesita power en esta caso no esta bien , el momento yo compare y pagar Todo es rapido pero ahora Todo funciiona muy lengtamente y esta UN gran frustration para mi
0 people found this helpful
Customer Service Reply: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
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Warren Wieland Warren Wieland
10x20 pop up canopy
I buy I think a lot of your products a great majority of them are what they say they are and I like the products. But your 10x20 popup canopy. And the addition warranty I purchased completely suck. I tried to file for replacement after the top ripped with a light wind. Never could get a response. So those type items in the future I will be very careful about purchasing. Your warranty is a joke!!!
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
leblond leblond
toile vraiment fait faible perce a rien
Dark Grey
la toile est vrm pas faite fort je les utiliser 3fois et j'ai deja plein de trou
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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John John
No interest
Dark Grey
I never used it ....I am so insulted with vevor a week late on delivery ...hadent it when I wanted it ...the Saif they would give me 20 euro off .never did ...all they want now is happy feedback .Well sorry negative from me .wouldent deal again .or recommend
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Cover is not Waterproof Cover is not Waterproof
Cover is not Waterproof
2.95 x 2.95m
The product images say its waterproof and that is not the case. Purchased to use at events as I am a vendor. It started raining and within minutes water was coming in from the top and ruined some of my products. Have never had a bad experience with Vevor products until now. Frame was good quality and easy to setup on my own. Very disappointed with the cover. On top of the products that were damaged will have to spend more money to purchase another cover for the frame.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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