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VEVOR Pond Liner, 4.6x6m 45 Mil Thickness, Pliable EPDM Material Pond Skins, Easy Cutting Underlayment for Fish or Koi Ponds, Water Features, Waterfall Base, Fountains, Water Gardens, Black

Customer Reviews for VEVOR Pond Liner, 4.6x6m 45 Mil Thickness, Pliable EPDM Material Pond Skins, Easy Cutting Underlayment for Fish or Koi Ponds, Water Features, Waterfall Base, Fountains, Water Gardens, Black

15 x 20 ft EPDM Material

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Brian Bress Brian Bress
Not Real EPDM – Misleading Product
Not Real EPDM – Misleading Product 1
I bought this expecting 45 mil EPDM liner (30–40 year lifespan). After a burn test, it behaved like PVC — burned fast, dripped, no crumbly ash. Real EPDM burns slow and leaves ash. The material is stiff and plasticky, not flexible like true EPDM and melts exactly like PVC fast and drippy. I paid almost 500 dollars and now I have to redo everything and spend more money and time redoing it This is false advertising. PVC lasts 8–12 years, not decades. Buyers beware — if you want real EPDM, look to Firestone or Carlisle.
4 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Dariusz radomski Dariusz radomski
President
Poor quality
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.We have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
Tyler Tyler
Holes
6 x 7.6 m
Im writing this comment as I just found multiple holes in the pond liner. Pissed is beyond how mad I am worked all weekend and the threw the week on this wetland centipede module filter. I go put the liner in and remember it had a round rock under it so I crawl inside to get it and see light coming in threw the liner now the whole project is on hold! Vevor products are new to me but this is trash!
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
  Collen Collen
Mr
This was disappointing, leaking from the start and there were too many tears to count. Everytime I think I patched it another one was there.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Michael Boslet Michael Boslet
Pond liner is poisonous to fish!
Got this pond liner as a replacement for my koi pond. Rinsed it, treated the water like I’ve done several times and aerated the water. Within hours it killed my fish. This is a tarp they tried to pass off as a pond liner safe for fish! Got a real pond liner from a different place and did the same setup. New fish are just fine.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Jake Jake
Pond contractor
I’ve worked with epdm liner for many years and this product is not worth your time or money!!!!
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer high-quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.We have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
Gregg Luberto Gregg Luberto
Would not let me return
Unfortunately I breached the 30 day return policy but as I explained to Vevor customer service that the liner was still in the box and not used. I offered to pay for return shipping and purchase a larger liner as the one I wish to return is too small. They indicated that their strict return policy was non negotiable. They would not make an exception. This to me is an awful return policy and terrible customer service. I admit that this is my fault for ordering a liner thats to small for my pond. But In today's business practices Vevors return policy is good but I guess they expect everyone to be perfect without exception. This is an imperfect world we live in and I'm truly sorry I ever used Vevor. In closing Vevor liners are probably good but I guess I'll never find out. You could have done better Vevor as most companies have a 3 month return policy. Zero stars based on Vevor return policy.
1 people found this helpful
Customer Service Reply: To our respected customer, thank you for your patience and cooperation. We’re fully engaged in working through your concerns and are determined to find a solution that works for you. Please keep an eye on your ticket and email for periodic progress updates. If you need further assistance or have more questions, don’t hesitate to reach out.
Vevor is a scam Vevor is a scam
Scam
4.6x6 m
Vevor is a scam. They constantly lie about when products will be shipped. They don’t ship them. Then expect you to wait over a month for a refund. Lost this customer.
0 people found this helpful
Customer Service Reply: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.

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