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VEVOR Pocket Hole Jig Kit, 12.7 to 38.1 mm Adjustable, Jig Pocket Hole System with Toolcase, C-Clamp, Step Drill, Hex Wrench, Drill Stop Ring, Square Drive Bit, Reinforced Metal Frame, for Woodworking

Customer Reviews for VEVOR Pocket Hole Jig Kit, 12.7 to 38.1 mm Adjustable, Jig Pocket Hole System with Toolcase, C-Clamp, Step Drill, Hex Wrench, Drill Stop Ring, Square Drive Bit, Reinforced Metal Frame, for Woodworking

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Jonathon Murphy Jonathon Murphy
Ripped me right off
30 PCS
Took my money and said item was delivered when it wasn't and I paid for the shipping insurance and they can't do anything about it or refund my money. Would never buy from this company again.
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Jacot Jacot
Gabarit de perçage
34 PCS with Toolbox
Produit à améliorer : Bagues de guidage du gabarit trop courtes et pas suffisamment ajustées par rapport au forets ce qui entraine des imprécision de perçage. Il aurait fallu utiliser des bague métaphragme. Un point positif le SAV m'a remboursé partiellement le produit. Malgré cela je ne recommande pas le produit sans amélioration technique.
0 people found this helpful
Customer Service Reply: Nous avons constaté que le problème que vous avez signalé a été résolu par courriel. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
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GM GM
buyer
34 PCS with Toolbox
First use and bit was shaving the jig hole. Tightening screws and fit is just a bit too sloppy. I did expect better from Vevor. I would return it but not sure that I can after using a few times trying to see if it would get better. It didn't and I feel like I wasted my money.
1 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Dawn2Midnight Dawn2Midnight
Customer Service Is bad - Caveat Emptor - Inferior Products
30 PCS
This company's products are risky. They advertise good pricing and quality products but if their product malfunctions or they send the incorrect assembly parts, the customer service blames us, the customer. If their parts fail due to improper parts sent to assemble, they will have you keep the broken product. Now you are stuck with something you can't use or too dangerous to use. I am not a repair shop for Vevor's products if correct assembly parts are not sent. 30-day guarantee doesnt' work when they didin't send warnings, correct instructions, or correct video installation. No good!
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Will Will
Hobby Wood
34 PCS with Toolbox
POS. Cheap and the price sold me, but the thing is too soft. After 1 project the bit is already marred and center hole is scratched to hell. EVERY hole made had major tearout. Wobbly grip.
1 people found this helpful
Customer Service Reply: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Daniel Daniel
Already broken
30 PCS
Ive made 3 cabinet drawers and already the middle pocket hole broke. The drill bit shaves off little pieces of metal with every hole drilled. Its a shame because I bought chicken wire from Vevor before and was good quality. This thing is not and probably won't even last compared to a plastic pocket hole jig.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."

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