Customer Reviews for VEVOR Manual Retractable Awning, 3.66x3.05m Outdoor Patio Awning Retractable Sun Shade, Water-Resistant Polyester Patio Door Window Awning Sunshade Shelter with Crank Handle for Backyard, Balcony

Never received the product, it was delivered to a different address. Refused to give me credit or send me the one I paid for. Bad company. I only have a picture of an apartment where FedEx delivered to. I live in a house.

This was by far one of the worst experiences. I ordered a retractable awning. What I received was a cutting plotter. We didn't open the box right away because my husband wasn't ready to install it. Once we did open it and noticed it was not an awning, I immediately contacted customer support. I had to jump thru many hoops; taking precise pictures, uploading them, etc... After several email communications, it was confirmed, I indeed, had the wrong item. Customer service insisted I take it down to FedEx. This thing was extremely heavy and the box was long. Hence, I didn't immediately recognize it wasn't an awning. I was told I would not be credited if it wasn't delivered to FedEx. Much to our inconvenience and chagrin, we took it to FedEx. I wasn't offered a discount, a sincere apology, any gratitude, nothing. This is a thankless company that I will not be doing business with anymore. Someone else probably received my retractable awning because I'm sure the boxes were very similar. I wonder how they faired? No matter, their customer service is lacking on every level.

Démonté au bout de trois mois . Mauvaise qualité.. Après message pour le retour pasde réponse. Il repose dans un coin Paix en son âme

Poor quality item. I want my money back. I tried to upload pictures to show the defects, but unable to upload pictures