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VEVOR Multi-Purpose Folding Ladder, 7-in-1 Tall Extension Step Ladder, A Frame 4 Step Telescoping Ladder, 15.5ft Reach Height Heavy Duty Adjustable Ladder, 330 lbs Capacity for Home Outdoor

Customer Reviews for VEVOR Multi-Purpose Folding Ladder, 7-in-1 Tall Extension Step Ladder, A Frame 4 Step Telescoping Ladder, 15.5ft Reach Height Heavy Duty Adjustable Ladder, 330 lbs Capacity for Home Outdoor

4 Steps
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Customer Reviews

4 Out of 5
Based on 199 reviews
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199 Reviews
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agbiker_2003 agbiker_2003
I don't know about 150kg ...
5 Steps
I am 175lbs and when I use.it fully extended it saggs a lot . It doesn't feel very reassuring, if you're over 200 lbs I would think twice before buying it .
0 people found this helpful
Customer Service Reply: Hello! We are sincerely sorry to hear that you had a disappointing experience with our after-sales and customer service teams; we take your comments very seriously. Thank you for bringing this to our attention—your feedback is essential in helping us rectify the situation and improve. We have noted that the issue you reported has been resolved via email. We are glad that your concern was addressed promptly. Please do not hesitate to reach out to us again if you have any further questions.
rtf54 rtf54
still waiting on it ...
5 Steps
Don't know still waiting for it ..
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely apologize for the inconvenience and that you haven’t received your package yet. We will immediately verify the delivery status with our logistics team and update you via the email associated with your order within 24 hours. Thank you for your patience while we resolve this.
GAPjr GAPjr
Replacement was dented also.
5 Steps
The ladder is ok, a bit on the narrow side. The real issue is the quality of Vevor handling and shipping. The first one I ordered was dented deeply. So, I had to repack it, and return it to a FEDEX location, a real PITA. I got the replacement, it it arrived rather quickly. However, there are two small dents. I felt the were not material, (but if it collapses, that will be another story), so I did not return it again for another replacement. The real issue to me, as I've seen review about dents frequently, is the warehousing. They must get banged up from forklifts all the time, so it seems they lack serious quality control standards to sell damaged products.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,Thank you for taking the time to share your experience with us. We're sorry to hear that your order arrived in an unexpected condition, and we completely understand how disappointing and frustrating this must be.We've created a support ticket for your case, and our customer support team will be reaching out to you via the email associated with your order within 24 hours. They'll keep you updated throughout the resolution process and work with you until the issue has been fully resolved.Please keep an eye on your inbox and check your email regularly for our messages.Thank you for your patience and understanding. We appreciate the opportunity to make this right.
gregory mercier gregory mercier
largeur de l echelle
5 Steps
reçu et conforme et conforme a ce qui est détaillé mais l espace pour mettre les.pieds est pas suffisamment large donc pas super rassurant en hauteur
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour assurer le suivi de ce problème. Notre équipe d'assistance clientèle vous contactera par e-mail et vous tiendra informé de l'évolution de la situation jusqu'à ce que le problème soit résolu. Veuillez surveiller votre boîte de réception pour prendre connaissance de nos messages.
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daniel.dutu4891 daniel.dutu4891
Ok
4 Steps
Quality is average, overall price reflects in Quality.
0 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
Pilar Vicente Pilar Vicente
vino golpeada y no servicio postventa
4 Steps
vino golpeada y no servicio postventa 1
No estoy satisfecha porque la escalera vino golpeada. Solamente me atenció un asistente virtual que tuve que escribir la queja en inglés. Pero no me han contestado en un mes. Estoy muy descontenta.
1 people found this helpful
Customer Service Reply: Gracias por sus comentarios. Le pedimos disculpas sinceramente por los inconvenientes causados ​​por el problema que ha experimentado. Hemos asignado a un especialista para que se ponga en contacto con usted a través del ticket de soporte n.º [464263388922880] en un plazo de 48 horas, con el fin de ofrecerle una solución adecuada. Por favor, revise la dirección de correo electrónico asociada a su pedido y responda a través de ese medio.
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12345678910 12345678910
delivery
3 Steps
its showed delivered but its not delivered
0 people found this helpful
Customer Service Reply: We sincerely apologize that you haven’t received your package yet.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Full Service Auto Care Full Service Auto Care
Cheap quality but it works.
5 Steps
Cheap quality but it works. Bolts wont stay secured. Constantly tightening them.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We are very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Sam R Sam R
Damaged and refusing to honor warranty
4 Steps
Damaged and refusing to honor warranty 1 Damaged and refusing to honor warranty 1
The ladder arrived damaged and even though I purchased the warranty, Vevor is refusing to make the issue right. They keep saying it's 'resolved' and I have to keep reopening the ticket to try and get a return label sent to me. I'm starting to believe this company is a scam.
4 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Ian a Ian a
not strong enough
5 Steps
low quality
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We have assigned a specialist to reach out to you via support ticket #[Ticket Number 464796108081152] within 48 hours to provide an appropriate solution. Please check the email address associated with your order and reply to us there.

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