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VEVOR Mini Pottery Wheel, 30W 0-2000 RPM Ceramic Wheel, Adjustable Speed DIY Clay Machines, Electric Sculpting Kits with 3 Turntables Trays and 16pcs Tools for Art Craft Work Molding Gift and Home DIY

Customer Reviews for VEVOR Mini Pottery Wheel, 30W 0-2000 RPM Ceramic Wheel, Adjustable Speed DIY Clay Machines, Electric Sculpting Kits with 3 Turntables Trays and 16pcs Tools for Art Craft Work Molding Gift and Home DIY

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247 Reviews
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Jessie Harrisson Jessie Harrisson
Mme
La livraison était très longue. Je devais le recevoir 5 jours après ma commande, et je l'ai reçu 30 jours après. Le tour n'est pas stable sur pied. Quand je viens pour centrer mon argile, le tour a poterie se déplace. Très difficile à centrer. Le tour n'est pas stable, il saute. La pédale sur le côté très mauvaise idée. Lorsque je j'appuie dessus, le tour bascule sur le côté et destabilise mon argile. J'ai écrit aux services après vente et pour eux, il n'a pas de défaut. Il se vend ainsi. Je n'ai pas pu me faire rembourser même si j'étais insatisfaite. J'ai réussi à faire quelques pièces, mais ils sont tous croches. Pas satisfaite, et je ne le recommande pas. Difficile à utiliser.
0 people found this helpful
Customer Service Reply: Cher client, nous vous présentons nos plus sincères excuses pour la mauvaise expérience logistique que vous avez rencontrée. Nous avons pris note de ce problème et le signalerons à notre partenaire logistique afin d'optimiser le processus de livraison. Pour toute question ou besoin d'aide, n'hésitez pas à nous contacter. On est toujours là pour vous aider et on veut s'assurer que tout se passe bien pour vous. Veuillez consulter notre page « Contactez-nous » en ligne, située dans la barre de navigation inférieure. Soumettez un billet et notre équipe de soutien vous contactera par courriel pour vous tenir au courant de la situation jusqu'à la résolution du problème. Nous vous remercions de votre compréhension.
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Clip Clip
Ms
Good features. Good size. Wheel thumped for the first while, but seems to have levelled out now. Difficult to run at a slow speed. Pedal does a poor job of setting the wheel speed. Drip pan leaks. Wheel slows down when you apply any pressure to it. I would not buy this model again, especially at this price point.
0 people found this helpful
Customer Service Reply: We are very sorry for the inconvenience caused to you. Our after-sales team has handled your product issue. The email ticket ID is 1729379154076. Thank you for your understanding.
Elisa Elisa
Pessima esperienza
Dopo aver ricevuto l'articolo malfunzionante, il piatto balla e girando fa un rumore costante e fastidioso, chiedo il reso che mi viene negato. Scrivo ripetutamente all'azienda e il reso mi viene costantemente negato, prima mi suggeriscono di ripararlo a casa poi che secondo loro l'articolo funziona (non funziona, se il piatto balla è inutile). Ho provato a chiedere il numero dell'assistenza per poter parlare direttamente con qualcuno ma anche questa volta niente. Sono passate 3 settimane e ancora si rifiutano di accertarmi il reso.
0 people found this helpful
Customer Service Reply: Abbiamo ricevuto la tua segnalazione relativa a questo problema. Il nostro team di assistenza clienti si occuperà della tua richiesta entro 24 ore e continuerà ad assisterti fino alla risoluzione di tutte le tue esigenze. Ti preghiamo di controllare regolarmente la tua casella di posta elettronica e le notifiche via email.
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Kzinski Kzinski
Not good at all
For the life of me I cannot get my clay to center on this wheel. I spent an hour and half trying different size clay balls and could not get any of them to center. If you press down on the wheel really hard trying to center the clay the wheel slows down. It simply cannot take that much force. Super disappointed.
1 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Nazareth Nazareth
FATAL
Fatal, vino roto, el servicio postventa fatal. Seguimiento por chat y mediante videos q te tienes q apañar sola, no hay devolución
0 people found this helpful
Customer Service Reply: Hemos recibido su solicitud sobre este problema. Nuestro equipo de atención al cliente le dará seguimiento en un plazo de 24 horas y continuará brindándole asistencia hasta que todas sus necesidades estén resueltas. Por favor, esté atento a las respuestas a su solicitud y a las notificaciones por correo electrónico.
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Federica Federica
Difettoso
Ho provato più volte a contattare il centro assistenza senza risultato..vorrei essere contattata perché il tornio presenta dei problemi.. ne ho comprati già altri ma questo risulta difettoso. grazie
0 people found this helpful
Customer Service Reply: Ciao! Apprezziamo molto che tu abbia condiviso la tua esperienza di acquisto con noi. Ci aiuta molto a migliorare. Inoltreremo il tuo feedback al team competente per apportare le ottimizzazioni necessarie. Grazie ancora per il tuo prezioso contributo! Ci dispiace molto che il nostro prodotto ti abbia causato problemi: capiamo perfettamente quanto possa essere frustrante un malfunzionamento durante l'utilizzo. Vogliamo risolvere il problema il prima possibile! Ricorda inoltre che puoi contattare la nostra Live Chat o il nostro servizio clienti via email per ricevere assistenza!
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Jeff Jeff
Mr
If this had been my first Vevor purchase, it would have been my last. I have found Vevor tools to be good quality for the price. My wife is a professional potter and we bought this wheel thinking it would be useful for students. The wheel head had .03" runout VS .003" runout on a name brand wheel, in other words, out of the box the wheel head wobbles. It is also low powered and can easily be stopped by hand. When I contacted support they said the wheel was fine, so they must all be this bad. I did get a refund so I will cautiously continue to buy from Vevor. To be fair, you could probably make small items on this wheel but if a professional has a hard time on one why choose this to learn a new skill?
1 people found this helpful
Customer Service Reply: Hello, there. We are pleased to inform you that we have reached an agreement regarding your recent concern, and the issue has been finally resolved. We sincerely apologize for any inconvenience this situation may have caused you. If you have any further questions or need additional assistance, please do not hesitate to contact us. We value your feedback and appreciate your understanding and patience throughout this process.

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