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VEVOR Mechanics Tool Set and Socket Set, 1/4" 3/8" 1/2" Drive Deep and Standard Sockets, 450 Pcs SAE and Metric Mechanic Tool Kit with Bits, Hex Wrenches, Combination Wrench, Accessories, Storage Case

Customer Reviews for VEVOR Mechanics Tool Set and Socket Set, 1/4" 3/8" 1/2" Drive Deep and Standard Sockets, 450 Pcs SAE and Metric Mechanic Tool Kit with Bits, Hex Wrenches, Combination Wrench, Accessories, Storage Case

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Customer Reviews

4 Out of 5
Based on 827 reviews
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788 reviews
luckithebest869 luckithebest869
Damaged product
The socket set arrived severely damaged, with parts that are broken or unusable. Due to its condition, I cannot safely or properly use the product, and it does not meet the expected quality.I would like to be compensated for the damaged item because it is not usable for its intended purpose. I would like to be compensated for this.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,Thank you for taking the time to share your experience with us. We're sorry to hear that your order arrived in an unexpected condition, and we completely understand how disappointing and frustrating this must be.We've created a support ticket for your case, and our customer support team will be reaching out to you via email shortly. They'll keep you updated throughout the resolution process and work with you until the issue has been fully resolved.Please keep an eye on your inbox and check your email regularly for our messages.Thank you for your patience and understanding. We appreciate the opportunity to make this right.
kenhorton1748 kenhorton1748
Weak
The right side swinging latch comes out of it's fitting when it is opened. Everytime.
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
an*** an***
YOU SUCK
YOU SUCK I wanted the tools and you ripped me off NEVER VEVOR AGAIN
1 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Josh Josh
One purchase was delivered quick
The tool set has just about everything needed for small jobs, however after ordering this set i ordered the 415 pc set because the first one came quick. I placed the order on July 31st and the last update i received it was scanned in at Houston waiting for UPS. here it is Aug 6 and it's still in Houston waiting for UPS. Customer service said they will cancel and refund the order if i haven't received it by 8/7, but i bought it on sale so i guess they think I'm paying the regular price now. I guess it's off to Harbor Freight to buy another set.
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Dale Dale
Pissed customer
I ordered this product and I never received it. I tried contacting the people in charge and they said it would be 7-18 or something business days. Well after 3 weeks still wasn’t even moving. I contacted them again and then they said they would refund the money which they haven’t done either. Zero stars
2 people found this helpful
Customer Service Reply: Dear Valued Customer, We sincerely apologize for the inconvenience this issue has caused. We have created a support ticket to investigate and follow up on your case. Our Customer Support team will contact you via email and keep you updated throughout the process until the issue is fully resolved. Please keep an eye on your inbox and respond to our emails if any additional information is requested. Thank you for your patience and understanding.
Curtis walker Curtis walker
450 piece set
It’s nice but the ratchet broke and the socket that lets you use a different size socket snapped
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Stephen Drimalas Stephen Drimalas
Horrible delivery service.
Never received item. We'll never buy from them again. Because their delivery service is horrible.
1 people found this helpful
Customer Service Reply: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
Ben Lawrence Ben Lawrence
Consumer
Can’t rate something I never received. Reordered again and didn’t get that one either. First one was sent back to Vevor and one was sent to an address 200 plus miles from the shipping address. Vevor Customer Service only fix was a refund and reorder again.vevor gets to get their act together. Terrible Customer Service period!!
1 people found this helpful
Customer Service Reply: Hi there! We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements.Also,we have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Joe Joe
Never received
Never received
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience you experienced with the delivery. We have reported this issue to our logistics partner so they can work on improving the process.In the meantime, we have created a support ticket for you. Our customer service team will contact you by email and keep you updated until the matter is fully resolved. Please check your inbox for our messages.
Manuel Gordillo Manuel Gordillo
Mr.
I ordered a tool set for 132.00. It was never delivered but my credit card was charged the amount. My review here, on Google and Facebook is I will never order again and will never recommend any one to buy.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.

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