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VEVOR Mechanics Tool Set and Socket Set, 1/4" 3/8" 1/2" Drive Deep and Standard Sockets, 450 Pcs SAE and Metric Mechanic Tool Kit with Bits, Hex Wrenches, Combination Wrench, Accessories, Storage Case

Customer Reviews for VEVOR Mechanics Tool Set and Socket Set, 1/4" 3/8" 1/2" Drive Deep and Standard Sockets, 450 Pcs SAE and Metric Mechanic Tool Kit with Bits, Hex Wrenches, Combination Wrench, Accessories, Storage Case

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Customer Reviews

4 Out of 5
Based on 827 reviews
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701 reviews
jelDFWPISSED jelDFWPISSED
VEVOR IS A SCAM
DO NOT BUY ANYTHING FROM VEVOR. IT IS A CHINA COMPANY WITH ZERO CUSTOMER SERVICE. THIS ITEM DOES NOT WORK WITH THE TOOL SET THEY SOLD ME. I ASKED TO RETURN IT, AND GET IDIOTIC EMAIL REPLIES THAT GO IN CIRCLES. THEY DO ANYTHING IN THEIR POWER TO NOT HONOR THEIR SCAM REFUND POLICY. BUY FROM HARBOR FREIGHT.....A US-BASED HONEST COMPANY. TRY CALLING THEM...NUMBERS ARE ALL DISCONNECTED.
1 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Un*** Un***
This Has Not Been Shipped or Delivered
The website says it was delivered but I just ordered it yesterday and it has not been delivered. I need to know if my order is still proceeding forward and that it will be shipped. Thank you
0 people found this helpful
Customer Service Reply: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
waterboy_1962 waterboy_1962
worst customer service
arrived with a missing socket...... if the socket shows up tomorrow it will have taken exactly 20 days to get a replacement socket, and just about as many email exchanges. Vevor has the worst customer service of any business. I will not buy from them anymore. They do not back up their products.
2 people found this helpful
Customer Service Reply: Hi there! We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Also,we have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Jerry Jerry
Kinda weak
Used the set twice and the ratchet fell apart! Nothing more to say
2 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
kenhorton1748 kenhorton1748
Weak
The right side swinging latch comes out of it's fitting when it is opened. Everytime.
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
an*** an***
YOU SUCK
YOU SUCK I wanted the tools and you ripped me off NEVER VEVOR AGAIN
1 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Dale Dale
Pissed customer
I ordered this product and I never received it. I tried contacting the people in charge and they said it would be 7-18 or something business days. Well after 3 weeks still wasn’t even moving. I contacted them again and then they said they would refund the money which they haven’t done either. Zero stars
2 people found this helpful
Customer Service Reply: Dear Valued Customer, We sincerely apologize for the inconvenience this issue has caused. We have created a support ticket to investigate and follow up on your case. Our Customer Support team will contact you via email and keep you updated throughout the process until the issue is fully resolved. Please keep an eye on your inbox and respond to our emails if any additional information is requested. Thank you for your patience and understanding.
Curtis walker Curtis walker
450 piece set
It’s nice but the ratchet broke and the socket that lets you use a different size socket snapped
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Stephen Drimalas Stephen Drimalas
Horrible delivery service.
Never received item. We'll never buy from them again. Because their delivery service is horrible.
1 people found this helpful
Customer Service Reply: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
Ben Lawrence Ben Lawrence
Consumer
Can’t rate something I never received. Reordered again and didn’t get that one either. First one was sent back to Vevor and one was sent to an address 200 plus miles from the shipping address. Vevor Customer Service only fix was a refund and reorder again.vevor gets to get their act together. Terrible Customer Service period!!
1 people found this helpful
Customer Service Reply: Hi there! We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements.Also,we have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.

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