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VEVOR Mechanical Keyless Entry Door Lock, 14 Digit Keypad, Water-proof Zinc Alloy, Outdoor Gate Door Locks Set with Surface-mounted Latch, Keypad and Knob, Easy to Install, for Garden, Garage, Yard

Customer Reviews for VEVOR Mechanical Keyless Entry Door Lock, 14 Digit Keypad, Water-proof Zinc Alloy, Outdoor Gate Door Locks Set with Surface-mounted Latch, Keypad and Knob, Easy to Install, for Garden, Garage, Yard

Black
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Customer Reviews

4 Out of 5
Based on 232 reviews
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Mickey Mickey
None
Single-sided Numeric Keypad Silver
The lock is SILVER color. The plate supplied on which it is mounted on the door is BLACK. When installed it looks very ugly. The buyer at VEVOR should be cognizant of this and make sure the manufacturer supplies a matching color plate. I took photos and wanted to upload these but that does not seem to work also. OVERALL - a not very happy experience
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Forkiechick Forkiechick
Mrs
Double-sided Numeric Keypad Black
Not recommended , I purchased 2 of these gate locks 1 of which the numbers have no resistance already making it so the gate is permanently locked
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Frederick McMullen Frederick McMullen
Mr
Black
Worst experience ever. Lock was received missing the spindle that operates it. After extended unsuccessful attempts to have VEVOR accept a return, I finally instituted a chargeback with my credit card company.
1 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
claudia claudia
Owner
Single-sided Numeric Keypad Black
The lock was damaged, so I'm going to return it
0 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Alfred Alfred
Mr
Single-sided Numeric Keypad Silver
This door lock has problem with solid studs. The screws provided are not suit for 35mm thickness door. I try to fix this problem with this company , but it takes really time and doesn't work.
0 people found this helpful
Customer Service Reply: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Scott Scott
Mr
Keypad Entry & Key (3 PCS)
Mr 1
Overall, this is a very nice lock time. Will tell if it stands up to repetitive use. I’m giving it a one star because mine is pretty damaged during shipping and looks bad. The install was fairly simple and the instructions were decently written and easy to follow.
3 people found this helpful
Customer Service Reply: We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
Steves Meimoun Steves Meimoun
M
Keypad Entry
Ne correspond pas du tout, Je l'ai acheter pour une résidence secondaire, et j'avais pas eu encore le temps de le poser. Et je viens juste d'essayer, rt la mauvaise surprise. Très déçu
2 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Peter Frey Peter Frey
Installer
The previous versions of this model that I got work well but this new batch that seems to be a different design does not program and does not even work so I have to return the handle set
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Saubion Saubion
Serrure
Silver
Bonjour. À ce jour, ma serrure je ne peux toujours pas mettre le code. Il y a vraiment un problème dans le mécanisme malgré les tutos que vous m'avez envoyés et que certains je ne peux pas lire. J'ai fait tout ce que vous avez demandé. Impossible de faire fonctionner le mécanisme. À ce jour, je désire le remboursement. Cordialement fred
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Shawn Shawn
Buyer
Double-sided Numeric Keypad Black
Broke after one week use
0 people found this helpful
Customer Service Reply: Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right.

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