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VEVOR Mechanical Keyless Entry Door Lock, 14 Digit Keypad, Water-proof Zinc Alloy, Outdoor Gate Door Locks Set with Surface-mounted Latch, Keypad and Knob, Easy to Install, for Garden, Garage, Yard

Customer Reviews for VEVOR Mechanical Keyless Entry Door Lock, 14 Digit Keypad, Water-proof Zinc Alloy, Outdoor Gate Door Locks Set with Surface-mounted Latch, Keypad and Knob, Easy to Install, for Garden, Garage, Yard

Black

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176 reviews
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guy bilodeau guy bilodeau
Pas très content
Double-sided Numeric Keypad Black
Je sais pas si c'est moi mais quand je lai installer, si je serre trop les visse qui assemble la pogné elle vient dure a tourner et la clanche ne veut pas ressortir alors j'ai abandonné et remis ma vieille.
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour assurer le suivi de ce problème. Notre équipe d'assistance clientèle vous contactera par e-mail et vous tiendra informé de l'évolution de la situation jusqu'à ce que le problème soit résolu. Veuillez surveiller votre boîte de réception pour prendre connaissance de nos messages.
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Kirk Kirk
Didn't work after installing
Double-sided Numeric Keypad Silver
I spent 1 hour adjusting the fitment then it won't lock. I used the second set to finally install it. My tenant claims it was too complicated and didn't always work. I removed it replace with original and put it back in the box through it in the corner make it up as a lesson and a loss
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Gladis Silva Gladis Silva
Incompleto
Incompleto  1
No me llegó completo los accesorios de instalación
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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nelson primus nelson primus
president
Single-sided Numeric Keypad Silver
I still have it somewhere < it came with missing parts < I called and they give me a lot of excuses for return, bad customer service
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
RR RR
Wont Allow a Refund for a Horrible Product
Returns with Vevor is impossible. They run you around in circles. You have been warned.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Colin Colin
Good but not great
Black
Installation is not easy because of the flat bar for actuating the lock. The instructions are sorely lacking in this regard. One end of the bar has two "dimples" which must go into the combination side of the lock. There are 2 different lengths provide. I found that neither one worked for a 3.5" install and the longer one had to be cut. I cut it too short and did not have a working one because I inserted it the wrong way around. I ordered a replacement unit rather than try to get the part from tech support. Good thing I did too because the original one would not stay open fully, but "rebounded" about .5 inch not allowing the gate to close fully. However once I replaced the combo side3 of the lock with the new unit, it worked. I also rebuild my gate with 2x6s laid with the 1.5" side to mount the lock so that was room for the mechanism without having to add a block.
3 people found this helpful
Kim Kim
Owner of GBC LLC
Keypad Entry & Key (3 PCS)
This entryway pushbutton lock system works pretty good after its installed, but the assembly was nerve wrecking! The two screws that secure the two halfs together on the door are all but impossible to start and screw in. It took me one hour of sweat and cuss words to finally get it together!!!! Not for the faint at heart
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Martin A Politte Martin A Politte
Rescue
The directions aren't real explanatory on how to change the passcode I had to Google it online to figure out how to change the passcode The directions in the manual suck
0 people found this helpful
Customer Service Reply: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Daniel Novak Daniel Novak
Mr
Two issues: (1) the lock is not tall enough to cover a pre-existing deadbolt hole. In fact, you'll need to bore a hole thru door just at the bottom of the deadbolt area. You won't be able to use a deadbolt because the lock (height) covers a portion of the deadbolt hole. (2) All locks are keyed differently. I ordered 5 locks and no two locks have same key. So I have a couple of key rings with five keys on them (each key must be labeled for its door). The locks are mechanically sound. I've been using them for a few weeks and other than the above mentioned issues, I feel they are a good value for the price.
0 people found this helpful
Customer Service Reply: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Jeremy Jeremy
Not the best
Keypad Entry & Key (3 PCS)
Okay fro the price but not as good of quality as one from a lock smith
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer high-quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality, and we are always working to improve. If there is anything specific you feel could be better, or if you need further assistance, please visit our "Contact Us" page, which you can find in the bottom navigation bar of our website.You can submit a ticket there, and our customer support team will reach out to you via email with updates until your concern is fully addressed.

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