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VEVOR Mechanical Keyless Entry Door Lock, 14 Digit Keypad, Water-proof Zinc Alloy, Outdoor Gate Door Locks Set with Surface-mounted Latch, Keypad and Knob, Easy to Install, for Garden, Garage, Yard

Customer Reviews for VEVOR Mechanical Keyless Entry Door Lock, 14 Digit Keypad, Water-proof Zinc Alloy, Outdoor Gate Door Locks Set with Surface-mounted Latch, Keypad and Knob, Easy to Install, for Garden, Garage, Yard

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63 reviews
Chris Chris
NOT easy to install. Support Ungood.
Black
NOT easy to install.  Support Ungood. 1
This lock may NOT be easy to install. If the depth you are installing the lock across is towards the wider end ( 2.5 inches / 65 mm ) then it will be nearly impossible. The two facings will need to be fully in-place or the spindle will fall out, which means you'll be trying to line up a screw to the back of a standoff that you cannot see. Good luck with that. Also the spindle droops, which makes the whole thing even more challenging. Since the mechanism of the lock proper is machined to receive two 5mm/8 screws, the better solution would be to just buy two long machine screws that fit the width of your mount, so you can actually SEE them stick out the other side and screw them on. BUT know that the rear face depressions only accommodate 4mm screw heads, so a typical 5mm Cap screw wont' fit and will BLOCK the lever on the inside. Just so awesome. Really. So, just be careful. I found a 5mm/8 cap screw whose head was a bit short, just enough so the rear lever could still clear the screw head. Made the installation MUCH easier. I also replaced the spindle with a longer one, which was great because it could be seated deep into the rear lever and thus stuck out straight instead of drooping. Actually, I lied. I first used the 95mm spindle that was included, but it fell into the fence pole. And when I asked for a replacement the service here said "nope". So I had to go source that myself. Thanks! And, as unpleasant as this was, it turns out there aren't a lot of other combination gate locks on the market and my wife likes this one and wants the next one to match. So, I'm buying a second one. Like a chump.
3 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Kenny Henley Kenny Henley
Mr
Black
Poorly built- poorly boxed- hard to install- aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaasssssssss
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Frederick McMullen Frederick McMullen
Mr
Black
Worst experience ever. Lock was received missing the spindle that operates it. After extended unsuccessful attempts to have VEVOR accept a return, I finally instituted a chargeback with my credit card company.
1 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.

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